Unable to view contact information in Web Access

  • Document ID:7014347
  • Creation Date:20-Dec-2013
  • Modified Date:20-Dec-2013
    • Micro Focus Products:
      GroupWise

Environment

Novell GroupWise 2012

Situation

Double Clicking a Contact in WebAccess does not show the info
Clicking Contacts, and double-clicking a contact to show their info it doesn't load
Unable to view contact information in webaccess
Unable to view contact information on an external user
Double Clicking a Contact in WebAccess just shows white screen and gives Error 500

Resolution

  1. Launch ConsoleOne and go to problem user(s) properties
  2. Select GroupWise | Internet Free Busy Search and delete the Internet Free Busy Search URL field

OR

  1. Launch ConsoleOne and go to problem user(s) properties
  2. Select GroupWise | Identification and delete the Department field

Cause

The issue is caused by having text entered into both of the fields mentioned above. Once one of these fields are erased and the system syncs, the issue should go away