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Technician sees Service Requests from all Teams in Service Request Queue

This document (7014351) is provided subject to the disclaimer at the end of this document.

Environment

Novell Service Desk 7.0.2

Situation

Service request queue shows service requests from all teams
Technician viewing the service request queue from:
  Service Desk > Operations > Service Requests > Service Request Queue [sys]

Technician is able to see service requests for all teams

Resolution

This will be fixed in a future release. Please contact Novell Support for a workaround.

Status

Reported to Engineering

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7014351
  • Creation Date:24-DEC-13
  • Modified Date:24-DEC-13
    • NovellService Desk

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