Environment
Novell Service Desk 7.0.2
Situation
Service request queue shows service requests from all teams
Technician viewing the service request queue from:
Service Desk > Operations > Service Requests > Service Request Queue [sys]
Technician is able to see service requests for all teams
Technician viewing the service request queue from:
Service Desk > Operations > Service Requests > Service Request Queue [sys]
Technician is able to see service requests for all teams
Resolution
This will be fixed in a future release. Please contact Novell Support for a workaround.