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System Update MSI installs fail with error 110

This document (7014362) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2.4 System Update
Trend Micro Antivirus

Situation

System update completes with errors
Many MSI installations fail with Microsoft error 110

The following or similar errors are seen in the system-update.log:

ERROR;MSI_INSTALL_ERROR;novell-zenworks-vc90-redist-all-11.2.4.30833.msi,110;
ERROR;MSI_INSTALL_ERROR;novell-zenworks-vc90-redist-11.2.4.30833.x86_64.msi,110;
ERROR;MSI_INSTALL_ERROR;novell-tftp-11.2.4.45040.msi,110;
ERROR;MSI_INSTALL_ERROR;novell-zenworks-actions-11.2.4.31085.msi,110;


The following error was also seen. However, the MSI specific file showed the 110 error and not 1605.

ERROR;MSI_INSTALL_ERROR;novell-zenworks-zmgbootcd-11.2.4.46077.msi,1605;

The following or similar is seen in the MSI specific log files:

MSI (s) (98:2C) [11:30:26:402]: Note: 1: 1310 2: 32 3: C:\Windows\Installer\68ec6b11.msi 
MSI (s) (98:2C) [11:30:26:402]: MainEngineThread is returning 110
MSI (s) (98:08) [11:30:26:402]: No System Restore sequence number for this installation.
The system cannot open the device or file specified.

Resolution

  1. Disable the Anti-Virus
  2. Re-run the upgrade
NOTE: If the server won't refresh properly to see the upgrade assignment, contact Novell Technical Support

Cause

The Microsoft 110 error means:

ERROR_OPEN_FAILED
The system cannot open the device or file specified.


It appears the Anti-Virus was removing the dynamically created MSI files before they could be installed.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7014362
  • Creation Date:30-DEC-13
  • Modified Date:30-DEC-13
    • NovellZENworks Configuration Management

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