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No SMTP notifications are sent

This document (7014467) is provided subject to the disclaimer at the end of this document.

Environment

Novell Service Desk

Situation

SMTP configured but no emails are being sent.

Resolution

After configuring correct email address, reboot Service Desk server.

Cause

Incorrect SMTP server address entered.  Service Desk server was not rebooted after correct SMTP server address was entered.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7014467
  • Creation Date:29-JAN-14
  • Modified Date:29-JAN-14
    • NovellService Desk

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