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QuickCalls list do not shows Service Request types

This document (7014506) is provided subject to the disclaimer at the end of this document.

Environment

Novell Service Desk  Appliance 7.0.2
NSD for Incident Management license.

Situation

Steps to reproduce: 

Install NSD appliance 7.0.2.
Install NSD for Incident Management license.

Now try to make a Quick Calls with Process = Service Request.
Once finished check the Quick Call list you won't see it, but it's available
and if you look in the DB it's present.

Resolution

The NSD for Incident Management license modyfies a record in DB.
You can correct it with a workaround:

update filter set where_clause = ' where template.deleted != 1 and template.scheduled != 1 and template.groupOnly = 0' where name = 'QuickCalls';

Status

Reported to Engineering

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7014506
  • Creation Date:05-FEB-14
  • Modified Date:25-FEB-14
    • NovellService Desk

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