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Application freezes for 30-40 secs when opening the printing dialog

This document (7014659) is provided subject to the disclaimer at the end of this document.

Environment

Novell iPrint for Linux Open Enterprise Server 11 Support Pack 1
Novell iPrint for Linux Open Enterprise Server 11 Support Pack 2
iPrint Client version 5.94

Situation

Opening the printing dialog or changing printers freezes the application for 30-40 secs. It is mostly seen in MS Word 2010. But Notepad also shows a delay.

Resolution

This issue has been seen with the following model of Kyocera printer drivers:

Triumph-Adler (Kyocera inside) DC-2230, DC-2130, DC-2328, DC-6235, CLP-4520, CLP-4521, LP-4228, LP-4235, LP-4035, LP-4022.

The problem has not been seen with these drivers, which can work well with the above model printers:
Kyocera FS-4200DN, FS-3640MFP, TASKalfa 265ci, TASKalfa 3501i,TASKalfa 3051ci


Cause

Exactly reason is unknown.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7014659
  • Creation Date:28-FEB-14
  • Modified Date:06-MAR-14
    • NovelliPrint

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