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iPrint fails to print with OSX 10.9 (Mavericks) when space is in the printer name.

This document (7014704) is provided subject to the disclaimer at the end of this document.

Environment

Novell Open Enterprise Server 11 (OES 11) Linux Support Pack 1
Novell Open Enterprise Server 11 (OES 11) Linux Support Pack 2
Novell iPrint Appliance 1.0.1
iPrint Client 5.74

Situation

After update from OSX 10.8 to OSX 10.9 (Mavericks), new installed printer that have a space in their name are not printing. Printers with spaces in the name work fine with OSX 10.8

Resolution

Install the iPrint Client for Mac version 5.76 or later.

Workaround:
Do not use space on the printer name. An underscore can be used in place of a space.

Cause

There is a bug in the iPrint Client for Mac versions 5.74 and earlier that causes printers with a space in the names to be installed as a local printer instead of a network printer.

Additional Information

With the iPrint Client for Mac version 5.74 and earlier, accessing the CUPS interface on the Mac will show that the connection field is pointing to File:///dev/null, instead of ipp://iprintmanager/


Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7014704
  • Creation Date:06-MAR-14
  • Modified Date:12-MAY-14
    • NovelliPrint

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