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ZCM printer policy loses default printer setting on ZCM login

This document (7014808) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.3 Printer Policies

Situation

When configuring printers with ZCM printer policies, the default printer setting is lost when logging into ZCM.

The issue is seen when the following conditions occur:
1- The managed device is Windows 7 SP1 64 bit.
2- The default printer setting is not set by the ZCM printer policy.
3- The default printer is set by the user and is one of the printers that is installed via a ZCM printer policy.
4- When logging into ZCM the default printer setting is lost or is changed to one of the default printers.

The registry key of HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows\Device can be seen changing when the issue occurs.  

Resolution

Workaround:
Delete the registry entry for "HKEY_LOCALMACHINE\Software\Novell\DefaultPrinter_<Logged-InUSERNAME>"

Status

Reported to Engineering

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7014808
  • Creation Date:26-MAR-14
  • Modified Date:01-APR-14
    • NovellZENworks Configuration Management

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