ZCM printer policy loses default printer setting on ZCM login
This document (7014808) is provided subject to the disclaimer at the end of this document.
The issue is seen when the following conditions occur:
1- The managed device is Windows 7 SP1 64 bit.
2- The default printer setting is not set by the ZCM printer policy.
3- The default printer is set by the user and is one of the printers that is installed via a ZCM printer policy.
4- When logging into ZCM the default printer setting is lost or is changed to one of the default printers.
The registry key of HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows\Device can be seen changing when the issue occurs.
Delete the registry entry for "HKEY_LOCALMACHINE\Software\Novell\DefaultPrinter_<Logged-InUSERNAME>"
StatusReported to Engineering
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- Document ID:7014808
- Creation Date:26-MAR-14
- Modified Date:01-APR-14
- NovellZENworks Configuration Management
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