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Patch Policy Enforcement Settings Page under Patch Management Configuration Settings on ZCC fails to load because of NullPointerException

This document (7014813) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.3 ZENworks Control Center - ZCC - Configuration - Patch Management

Situation

After a successful update of version ZENworks Configuration Management 11.3 the link located on the section below fails to load properly and returns a NullPointerException: ZCC > Configuration > Patch Management > Patch > Patch Policy Enforcement Settings

Resolution

A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, as part of an FTF Roll Up patches collection: it can be obtained at http://download.novell.com/Download?buildid=6c6917CRv6U~ as "FTF Roll Up 1 for ZENworks (11 SP3)". This update should only be applied if the symptoms above are being experienced, and are causing problems.

Please report any problems encountered when using this Patch, by using the feedback link on this TID.

Status

Reported to Engineering

Additional Information

Full description of the Exception when this Page is loaded:
 
[DEBUG] [03/17/2014 11:28:02.855] [42553] [ZENServer] [90] [zenworks] [ZCC] [] [Page.java CSRF TOKEN, in the Form:1 ..6f13ace2f1d0df2f4f09bd3415a070f7 :in the session:6f13ace2f1d0df2f4f09bd3415a070f7 for the page id:configuration] [] [] [] [ZENServer]
[DEBUG] [03/17/2014 11:28:04.378] [42553] [ZENServer] [95] [zenworks] [ZCC] [] [java.lang.NullPointerException
 at com.patchlink.sapphire.web.controls.reboot.PatchReboot.GetXMLElementFromString(PatchReboot.java:670)
 at com.patchlink.sapphire.web.controls.reboot.PatchReboot.getDataFromXml(PatchReboot.java:647)
 at com.patchlink.sapphire.web.controls.reboot.PatchReboot.setDataFromXml(PatchReboot.java:626)
 at com.patchlink.sapphire.web.pages.vulnerability.policy.PatchPolicyEnforcementReboot.onLoadSettings(PatchPolicyEnforcementReboot.java:56)
 at com.novell.zenworks.fw.web.internal.layout.SettingsPluginTemplate.fireOnLoadEvent(SettingsPluginTemplate.java:454)
 at com.novell.zenworks.fw.web.internal.layout.SettingsPluginTemplate.loadContent(SettingsPluginTemplate.java:165)
 at com.novell.zenworks.fw.web.internal.layout.PluginTemplate.onLoad(PluginTemplate.java:130)
 at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2423)
 at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2429)
 at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2429)
 at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2429)
 at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2429)
 at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2429)
 at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2429)
 at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2429)
 at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2429)
 at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2429)
 at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2429)
 at com.novell.web.controls.Page.internalProcessRequest(Page.java:723)
 at com.novell.web.controls.Page.processRequest(Page.java:678)
 at com.novell.zenworks.fw.web.internal.layout.Index.processRequest(Index.java:689)
 at com.novell.web.internal.controls.PageTag.doEndTag(PageTag.java:86)
 at org.apache.jsp.jsp.index_jsp._jspService(index_jsp.java:399)
 at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
 at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432)
 at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)
 at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
 at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:749)
 at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:487)
 at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:379)
 at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:339)
 at com.novell.web.NJWCServlet.serviceImpl(NJWCServlet.java:97)
 at com.novell.zenworks.fw.web.internal.ZENworksServlet.service(ZENworksServlet.java:87)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
 at com.patchlink.sapphire.web.pages.vulnerability.session.HibernateSessionFilter.doFilter(HibernateSessionFilter.java:75)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
 at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:581)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
 at com.googlecode.psiprobe.Tomcat70AgentValve.invoke(Tomcat70AgentValve.java:39)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:99)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
 at com.novell.zenworks.tomcat.ZENRequestValve.invoke(ZENRequestValve.java:1331)
 at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
 at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1009)
 at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:589)
 at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:312)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
 at java.lang.Thread.run(Thread.java:724)
] [null] [] [java.lang.NullPointerException] [ZENServer]
[DEBUG] [03/17/2014 11:28:04.460] [42553] [ZENServer] [112] [zenworks] [ZCC] [] [java.lang.NullPointerException
 at com.patchlink.sapphire.web.controls.reboot.PatchReboot.GetXMLElementFromString(PatchReboot.java:670)
 at com.patchlink.sapphire.web.controls.reboot.PatchReboot.getDataFromXml(PatchReboot.java:647)
 at com.patchlink.sapphire.web.controls.reboot.PatchReboot.setDataFromXml(PatchReboot.java:626)
 at com.patchlink.sapphire.web.pages.vulnerability.policy.PatchPolicyEnforcementReboot.onLoadSettings(PatchPolicyEnforcementReboot.java:56)
 at com.novell.zenworks.fw.web.internal.layout.SettingsPluginTemplate.fireOnLoadEvent(SettingsPluginTemplate.java:454)
 at com.novell.zenworks.fw.web.internal.layout.SettingsPluginTemplate.loadContent(SettingsPluginTemplate.java:165)
 at com.novell.zenworks.fw.web.internal.layout.PluginTemplate.onLoad(PluginTemplate.java:130)
 at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2423)
 at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2429)
 at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2429)
 at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2429)
 at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2429)
 at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2429)
 at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2429)
 at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2429)
 at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2429)
 at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2429)
 at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2429)
 at com.novell.web.controls.Page.internalProcessRequest(Page.java:723)
 at com.novell.web.controls.Page.processRequest(Page.java:678)
 at com.novell.zenworks.fw.web.internal.layout.Index.processRequest(Index.java:689)
 at com.novell.web.internal.controls.PageTag.doEndTag(PageTag.java:86)
 at org.apache.jsp.jsp.index_jsp._jspService(index_jsp.java:399)
 at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
 at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432)
 at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)
 at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
 at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:749)
 at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:487)
 at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:379)
 at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:339)
 at com.novell.web.NJWCServlet.serviceImpl(NJWCServlet.java:97)
 at com.novell.zenworks.fw.web.internal.ZENworksServlet.service(ZENworksServlet.java:87)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
 at com.patchlink.sapphire.web.pages.vulnerability.session.HibernateSessionFilter.doFilter(HibernateSessionFilter.java:75)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
 at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:581)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
 at com.googlecode.psiprobe.Tomcat70AgentValve.invoke(Tomcat70AgentValve.java:39)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:99)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
 at com.novell.zenworks.tomcat.ZENRequestValve.invoke(ZENRequestValve.java:1331)
 at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
 at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1009)
 at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:589)
 at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:312)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
 at java.lang.Thread.run(Thread.java:724)
] [null] [] [java.lang.NullPointerException] [ZENServer]

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This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7014813
  • Creation Date:28-MAR-14
  • Modified Date:30-MAY-14
    • NovellZENworks Configuration Management

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