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Unable to access GroupWise address books

This document (7015008) is provided subject to the disclaimer at the end of this document.


Novell GroupWise 2012
Microsoft Outlook


When clicking Tools | Address book, the following error is seen:
The 'MAPI Session Handle' of the Novell GroupWise 'Object Request Broker' could not be accessed.  The address book cannot run (error status: 0x80004005).
When accessing Control Panel | Mail (Microsoft Outlook 2013) (32-bit) an error is seen


  1. Uninstall GroupWise
  2. Uninstall Microsoft Office to remove Outlook.
  3. If problems are encountered uninstalling, the microsoft online fix it utility may be required to uninstall.  This can be access at
  4. Reinstall GroupWise
  5. Reinstall Outlook


A bad Outlook install can cause this issue


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  • Document ID:7015008
  • Creation Date:05-MAY-14
  • Modified Date:12-MAY-14
    • NovellGroupWise

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