GroupWise 2014: Users receiving LDAP Error 49: LDAP_INVALID_CREDENTIALS after upgrading Post Offices

  • 7015425
  • 24-Jul-2014
  • 24-Jul-2014

Environment

Novell GroupWise 2014
Novell Data Synchronizer Mobility Pack

Situation

All users get LDAP Error 49
LDAP Error 49: LDAP_INVALID_CREDENTIALS
Post Offices recently upgraded

Resolution

Verify the credentials (DN, password) are correct in the Administration Console:
  1. Login to GW Admin-Console
  2. Select System | LDAP Servers | Pick the Tree | Select LDAP authentication tab
  3. Provide the correct LDAP credentials: LDAP User and LDAP User Password

Cause

LDAP Error 49: LDAP_INVALID_CREDENTIALS - Indicates that during a bind operation one of the following occurred: The client passed either an incorrect DN or password, or the password is incorrect because it has expired, intruder detection has locked the account, or another similar reason. This is equivalent to AD error code 52e.