Environment
Novell ZENworks Configuration Management 11.3
Situation
Unable to install iPrint printers if a USB encryption policy is
enabled on the device.
The USB encryption policy can be seen from the Policy tab in the ZCM agent properties.
ERROR (iPrint install message)
failed to install: There are no more files.
The USB encryption policy can be seen from the Policy tab in the ZCM agent properties.
ERROR (iPrint install message)
failed to install: There are no more files.
Resolution
Workaround:
Create the following registry key, and reboot the device.
Create a 32 bit dword DontExcludeSystem and set the value to 1
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\ZesOCC
A .reg file can be created by pasting the additional information section and save to with a filename .reg. The reg file can be imported via a ZCM bundle, or importing the reg file.
Create the following registry key, and reboot the device.
Create a 32 bit dword DontExcludeSystem and set the value to 1
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\ZesOCC
A .reg file can be created by pasting the additional information section and save to with a filename .reg. The reg file can be imported via a ZCM bundle, or importing the reg file.
Status
Reported to EngineeringAdditional Information
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\ZesOCC]
"DontExcludeSystem"=dword:00000001
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\ZesOCC]
"DontExcludeSystem"=dword:00000001