RPC 500 error opening the User Import option in the Management Console

Attempting to open the User Import feature in the Management Console generates an RPC 500 type error.

Verify the permissions to the /vastorage/filr/conf directory are set to www for Group and wwwrun for Owner.

1. View the ownership of the /varstorage/filr/conf directory
• Open a terminal to the Appliance using a utility like putty.exe
• Log in as root
• In a terminal session, type:
•  ll /vastorage/filr
• You should see something similar to:
•  drwxr-xr-x 2 wwwrun www 4096 Sep 14 14:45 conf
2. Set the correct ownership.
• If you do not see wwwrun www, then type
•  chown -R wwwrun.www /vastorage/filr/conf
3. Verify the correct ownership exists on the conf directory.
• Check the permissions by typing
• ll /vastorage/filr/
  
• The correct permissions should now be displayed.
4. Restart the Appliance
• If you made a change to the ownership, restart the Appliance.

Note:  By default the SSH service is disabled.  To enable it:

• In a web browser, go to the Management Console (https://<IP address or DNS name>:9443/)
• Login in as vaadmin
• Click on System Services
• Select SSH
• Drop down the Action list and select Start
• You can also drop down the Options list and select 'Set as Automatic' to cause the SSH service to load on boot up.
  

Incorrect permissions on the /vastorage/filr/conf directory.