GroupWise WebAccess kicks you back to the log in screen when opening a particular message

  • 7018574
  • 02-Feb-2017
  • 14-Mar-2017

Environment

Novell GroupWise 2014 R2 Support Pack 1
Novell GroupWise 2014 R2 Support Pack 1 Hot Patch 1
Novell GroupWise 2014 R2 Support Pack 1 Hot Patch 2

Situation

Under a specific scenario, WebAccess will kick the user out when opening a message.  The user is sent back to the log in screen, with the message saying that the log in is not current.

STD

1) In browser A, send yourself an email with a picture in-line in the rich text in it.
2) In browser B, open then email from step 1, copy the content in your clipboard.
3) In browser B, send yourself an email with the content of your clipboard.
4) In browser B, open the email from step 3 from your outbox, you'll see the picture.
5) In browser A, open the email from step 3, you won't see the picture and you'll be forcefully disconnected.

Resolution

Unfortunately we cannot fix this bug because the URLs have the Session ID in them for security reasons. We cannot remove the Session ID. 

A workaround for this is - 

Step 1 - tells your users to stop copying image from one email to another email inside WebAccess (especially signature logo).
Step 2 -  to stop the email already in the system from kicking users out, change the URL of for WebAccess.


Additional Information

this is an issue with any mail with an inline graphic, even in a signature, no matter who it is sent to.  The steps to duplicate just used the example of sending a message to yourself to help in duplicating it quickly.