Patch agent keeps prompting for retracted patch

  • 7019023
  • 19-May-2017
  • 18-Sep-2017

Environment

ZENworks Configuration Management 2017
ZENworks Configuration Management 11.4

Situation

Assign a patch remediation with advanced remediation options and repeating patch install notification.

Remove patch remediation assignment after first user notification.

The notification will keep prompting for patch install while the patch can not install.

Resolution

Workaround:
Clear the related notifyitem section which guid value matching to the unassigned patch remediation bundle guid from the file %zenworks_home%\zpm\snoozeList.xml.

Cause

The related notifyitem section in the snoozeList.xml file keeps triggering the install notification and does not get removed if remediation bundles gets unassigned before getting installed.

Status

Reported to Engineering