Environment
Micro Focus Filr 3
Micro Focus Filr Desktop client 3.2
Micro Focus Filr Desktop client 3.2
Situation
When using the Filr Desktop client, some Net Folders do not show any newly added files indicating that the just-in-time-sync (JITs) is no longer working because the files are visible when viewed from the web interface. However, when reviewing the client side Filr logs, the following 404 Error was logged in the filr_dialog.log file indicating the problem not to due to failed JITs:
2017-03-07 16:45:17,406 [4] ERROR FilrRestLib.WebServiceClient -
Exception in WebServiceClient::GET(/folders/My Files\Home\ABC\Acme Corp\Accounts\Team XYZ/library_children?description_format=text&first=0&count=100) - [System.Net.WebException: The remote server returned an error: (404) Not Found.
at System.Net.HttpWebRequest.GetResponse()
at FilrRestLib.WebServiceClient.GET(String url, DateTime ifModifiedSince, DateTime& lastModifiedTime, Boolean& isException)]
2017-03-07 16:45:17,406 [4] ERROR FilrRestLib.WebServiceClient -
Exception in WebServiceClient::GET(/folders/My Files\Home\ABC\Acme Corp\Accounts\Team XYZ/library_children?description_format=text&first=0&count=100) - [System.Net.WebException: The remote server returned an error: (404) Not Found.
at System.Net.HttpWebRequest.GetResponse()
at FilrRestLib.WebServiceClient.GET(String url, DateTime ifModifiedSince, DateTime& lastModifiedTime, Boolean& isException)]
Resolution
A fix for this issue is available in the Filr 3.2.1 Update.
Cause
File ID and Binder ID were replaced with File System Path which resulted in Desktop Client making invalid REST calls.