Environment
ZENworks Configuration Management 2017 Update 4
Situation
OpenJDK changes cause ZCC Helper failure on 2017 Update 4 ZENworks managed devices (except for Remote Management operations). When an operation such as file upload in ZCC is performed from a ZENworks device, zcc-helper fails to launch the UI with following error:
Windows PS :
DEBUG 2018-10-23 15:28:51,110 [main] com.novell.zenworks.mch.ManagementConsoleHelper - Encountered error : java.lang.NoClassDefFoundError: javafx/application/Applicationjavafx/application/Applicationjava.lang.NoClassDefFoundError: javafx/application/Application
Windows MD :
DEBUG 2018-10-23 16:47:32,097 [main] com.novell.zenworks.mch.plugins.fileuploadplugin.FileUploadPlugin - Unable to invoke plugin: No toolkit found
Resolution
See steps to install the third party JRE in the ZENworks Configuration Management 2017 Update 4 documentation: "Installing ZCC Helper" and "Troubleshooting ZCC Helper" https://www.novell.com/documentation/zenworks-2017-update-4/zen_cm_software_distribution/data/inst_zcchelper.html
Additional Information
The purpose of this TID is to alert people to the required java changes in ZCC Helper and to point to the documentation regarding installation only.