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How do I troubleshoot event parameters not being translated for Change Guardian for Active Directory (NETIQKB49320)

This document (7749320) is provided subject to the disclaimer at the end of this document.

Resolution

goal
How do I troubleshoot event parameters not being translated for Change Guardian for Active Directory?

fact
Change Guardian for Active Directory 1.0

fact
Security Manager 5.1 SP1

fact
Security Manager 5.5

symptom
Event parameters not being translated.

cause
Some event parameters cannot be translated.

fix
  1. Compare the event parameter to the corresponding event in the Windows event viewer. Some parameters cannot be translated.
  2. Metadata mapping does not define the parameter that needs translation or specify the wrong parameter for a particular OS message dll.
  3. See if the agent got the latest metadata through heartbeat.
    a. Stop the agent service.
    b. Clean up configuration  cache at C:\Documents and Settings\All Users\Application Data\NetIQ\Security Manager\configname
    c. Start the agent service.


Additional Information

Formerly known as NETIQKB49320

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7749320
  • Creation Date:02-FEB-07
  • Modified Date:15-MAR-13
    • NovellChange Guardian

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