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In Vivinet Diagnostics, what does CHR0401 mean? (NETIQKB51588)

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Vivinet Diagnostics 3.x


In Vivinet Diagnostics, what does CHR0401 mean?

When performing a diagnostic, receiving error: 'CHR0401: Vivinet Diagnostics could not discover a Performance Endpoint near phone or voice gateway xx.xx.xx.xx with subnet mask 255.255.xx.xx.'


To resolve this issue perform the following

  • Install an endpoint in the phone?s subnet or in the subnet of a POTS phone?s voice gateway and run the Diagnosis again to receive better diagnostic information.
  • Make sure port 10115, used for endpoint communications, is allowed through the firewall.


This could be caused due to the following:

  • No endpoints are installed and running in the phone?s subnet or in the subnet of the phone?s voice gateway.
  • A firewall between the Vivinet Diagnostics Console and the subnet is blocking port 10115.

Additional Information

Formerly known as NETIQKB51588


This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7751588
  • Creation Date:02-FEB-07
  • Modified Date:27-MAY-10
    • NetIQVivinet Diagnostics

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