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In Vivinet Diagnostics, what does CHR0401 mean? (NETIQKB51588)

This document (7751588) is provided subject to the disclaimer at the end of this document.

Environment

Vivinet Diagnostics 3.x

Situation

In Vivinet Diagnostics, what does CHR0401 mean?

When performing a diagnostic, receiving error: 'CHR0401: Vivinet Diagnostics could not discover a Performance Endpoint near phone or voice gateway xx.xx.xx.xx with subnet mask 255.255.xx.xx.'

Resolution

To resolve this issue perform the following

  • Install an endpoint in the phone?s subnet or in the subnet of a POTS phone?s voice gateway and run the Diagnosis again to receive better diagnostic information.
  • Make sure port 10115, used for endpoint communications, is allowed through the firewall.

Cause

This could be caused due to the following:

  • No endpoints are installed and running in the phone?s subnet or in the subnet of the phone?s voice gateway.
  • A firewall between the Vivinet Diagnostics Console and the subnet is blocking port 10115.

Additional Information

Formerly known as NETIQKB51588

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7751588
  • Creation Date:02-FEB-07
  • Modified Date:27-MAY-10
    • NetIQVivinet Diagnostics

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