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CHR0422: Could not retrieve RTPStatShow results for phone %1 from Signaling Server %2. (NETIQKB51589)

This document (7751589) is provided subject to the disclaimer at the end of this document.

Environment

Vivinet Diagnostics 2.x

Vivinet Diagnostics 3.x

Situation

Error: 'CHR0419: Phone xx.xx.xx.xx does not have any data ready for RTPStatShow.'
Cannot find data required to perform a diagnostic.

Cannot run a diagnostic test.

Resolution

In order to prevent this error message run a diagnostic soon after a call has been placed between two sets.

Cause

The statistics for the call between the two phone sets no longer exist. Vivinet Diagnostics does not retain data indefinitely.

Additional Information

Formerly known as NETIQKB51589

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7751589
  • Creation Date:02-FEB-07
  • Modified Date:27-MAY-10
    • NetIQVivinet Diagnostics

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