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Cannot retrieve phone information from French Canadian Cisco phone sets. (NETIQKB52292)

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Vivinet Diagnostic 2.x


Cannot retrieve phone information from French Canadian Cisco phone sets.

Failed to get telephone information.


to correct this, use a text editor to add the following lines to the ..\Vivinet Diagnostic\PhoneFields.txt file:

               ; French Canadian
               0 Nom système
               3 Version du matériel
               4 Numéro de série
               5 Adresse MAC
               6 Codec
               7 Adresse IP
               8 Masque de sous-réseau
               9 Serveur TFTP 1
              10 Routuer par de`faut 1
              11 Serveur DNS 1
              12 CallManager 1

Close and re-open the Vivinet Diagnostics console to pick up the new file.


Non-English characters for Cisco phone sets are not supported. When attempting to retrieve configuration information from the endpoints via HTTP Vivinet Diagnostic cannot get the phone's default gateway address. This prevents a path from being created and the phone information is incomplete.

Additional Information

Formerly known as NETIQKB52292

If you need further assistance with the subject matter discussed in this Knowledge Base Article, please contact NetIQ Technical Support .


This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7752292
  • Creation Date:02-FEB-07
  • Modified Date:12-MAY-10
    • NetIQVivinet Diagnostics

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