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Vivinet Assessor Installation fails when attempting to install MSXML6. (NETIQKB72339)

This document (7772339) is provided subject to the disclaimer at the end of this document.

Environment

NetIQ Vivinet Accessor 3.2

NetIQ Vivinet Accessor 3.3

Microsoft SQL Server 2005 Express

Microsoft Windows XP, Service Pack 3

 

Situation

Upgrading from Vivinet Assessor version 3.2 to version 3.3 results in an error during installation of MSXML parser.
Microsoft SQL Server 2005 Setup fails when trying to install MSXML6 causing the Mainline VA installer to fail.

The following error message is logged in the installer log:

Fatal error during installation:
MainEngineThread is returning 1603

Resolution

In order to resolve the error described above please perform the steps documented in Microsoft Knowledge Base article referenced below:

http://support.microsoft.com/kb/968749

 

Cause

The above error may occur in the following condition:

  • When installing Vivinet Accessor 3.2 or 3.3 for the first time, and MSXML 6, Service Pack 2 (KB954459) has already been installed with Windows XP SP3.
  • When attempting to upgrade from Vivinet Accessor version 3.2 to version 3.3 after MSXML 6 Service Pack 2 (KB954459) has been applied will cause the upgrade to fail. The installation failure will occur during the installation or modification of Microsoft SQL Server 2005 Express installation which is a part of the VA Mainline installer.

 

Additional Information

Formerly known as NETIQKB72339

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7772339
  • Creation Date:24-MAY-10
  • Modified Date:24-MAY-10
    • NetIQVivinet Assessor

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