Service Desk Support

ZCM: Service Desk Registration via URL does not work (7011682) TID
13 Mar 2013 ...Novell ZENworks Configuration Management 11.2 ZENworks Control Center - ZCC Under Configuration > Service Desk Management > Service Desk Registration, there is an option to register

How to determine Novell Service Desk email recipients (7011553) TID
21 Dec 2012 ...Novell Service Desk Setting up the Novell Service Desk email option, an incorrect email account was entered in the Reply To field. This caused Novell Service Desk to take over the email

After upgrading NSD from v6.5.4 to v7.0, users cannot be added from an LDAP source. (7011494) TID
28 Jan 2013 ...Novell Service Desk After upgrading NSD from v6.5.4 to v7.0, users cannot be added from an LDAP source. Scenario when the issue occurs: - This issue will

How to enable debug logging for Novell Service Desk v7 (7011278) TID
30 Oct 2012 ...Novell Service Desk Troubleshooting Novell Service Desk Windows: Log files are under Logs are stored in \LiveTime\Logs Linux: Log files are under /LiveTime/Logs Enable Debugging:

Unable to install Novell Service Desk 6.5 on SLES 11 SP1, Java is not recognized (7010241) TID
1 Mar 2012 ...Novell Service Desk SUSE Linux Enterprise Server 11 Service Pack 1 SUSE Linux Enterprise Server 11 Service Pack 2 Unable to install Novell Service Desk on SLES

Novell Service Desk 6.5.4 Documentation
3 Feb 2012 ...Novell Service Desk 6.5.4. February 03, 2012. 1.0 Overview. The information in this Readme pertains to Novell Service Desk 6.5.4, a product that provides a complete service management solution. For instructions on downloading and installing Novell Service Desk 6.5.4, see

Novell Doc: Using ZENworks with Novell Service Desk 6.5 - Logging in to the Novell Service Desk User Interface Documentation
3 Feb 2012 ...2.1 Logging in to the Novell Service Desk User Interface. Use a Web browser to go to the following URL:. http:// Novell_Service_Desk:port /LiveTime/WebObjects/LiveTime.woa/wa/Login. Replace Novell_Service_Desk with the IP address or DNS name of the

Novell Doc: Using ZENworks with Novell Service Desk 6.5 - Importing the ZENworks User Source to Novell Service Desk Documentation
3 Feb 2012 ...2.3 Importing the ZENworks User Source to Novell Service Desk. Log in to the Novell Service Desk user interface. For more information on logging in to Novell Service Desk, see Section 2.1, Logging in to the Novell Service Desk User

Toc Link File Documentation
3 Feb 2012 ...Novell Service Desk 6.5.4 Installation Guide. Novell Service Desk 6.5.4 Installation Guide. Overview. System Requirements. Novell Service Desk Requirements. Installing and Uninstalling the Novell Service Desk. Downloading the Novell Service Desk Software. Installing Novell Service Desk. Creating the Schema. Uninstalling

Novell Doc: Using ZENworks with Novell Service Desk 6.5 - Logging in to the Novell Service Desk User Interface through ZENworks Documentation
3 Feb 2012 ...2.9 Logging in to the Novell Service Desk User Interface through ZENworks. Use a Web browser to go to the following URL:. http:// Novell_Service_Desk:port /LiveTime/WebObjects/LiveTime.woa/wa/Login. Replace Novell_Service_Desk with the IP address or DNS name