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Error 5037 "The OTP entered is incorrect." (7015672)
18 Sep 2014 ...Error 5037 "The OTP entered is incorrect.". Error 5037 "The OTP entered is incorrect." This document (7015672) is provided subject to the disclaimer at the end of this document. Environment Self Service Password Reset SSPR 3.1 Situation Intermittent

NetIQ Documentation: NetIQ Client Login Extension 3.8 Administration Guide - Supported NetIQ Self Service Password Reset Versions - September 12 2014
14 Sep 2014 ...September 12 2014. 3.6 Supported NetIQ Self Service Password Reset Versions You can use the Client Login Extension with the following Self Service Password Reset versions: NetIQ Self Service Password Reset 3.2 and 3.1

NetIQ Documentation: NetIQ Client Login Extension 3.8 Administration Guide - (Optional) Configuring NetIQ Self Service Password Reset (SSPR) - September 12 2014
14 Sep 2014 ...NetIQ Documentation: NetIQ Client Login Extension 3.8 Administration Guide - (Optional) Configuring NetIQ Self Service Password Reset (SSPR) - September 12 2014. 4.2 (Optional) Configuring NetIQ Self Service Password Reset (SSPR) You must configure the

NetIQ Documentation: NetIQ Client Login Extension 3.8 Administration Guide - Changing Password Through SSPR - September 12 2014
14 Sep 2014 ...1.1 Changing Password Through SSPR Client Login Extension now facilitates changing the users’ domain passwords through SSPR. When a user presses Ctrl-Alt-Del keys, he is presented with the Change a Password option using which he can initiate password

NetIQ Documentation: NetIQ Client Login Extension 3.8 Administration Guide - Enrolling Challenge Responses in SSPR - September 12 2014
14 Sep 2014 ...domain username and password. NOTE: Ensure that the URL of the SSPR server matches the URL specified when Emergency Access was installed. Select Setup Password Responses from the main menu and specify the challenge questions. Save the password responses.

Client Login Extension 3.8 Patches/Security
12 Sep 2014 ...884962 - When SSPR is installed on a custom home path, CLE is failing to connect to SSPR Fixes in Client Login Extension Version Version 3.7.3 - Bug 858852 - CLE does not connect to Password provider on a French Windows 7 64bit. - Bug 859512 - Regus - CLE

SSPR "Idle Timeout Seconds for Helpdesk Users" setting not applied (7013211)
9 Sep 2014 ...not applied This document (7013211) is provided subject to the disclaimer at the end of this document. Environment Self Service Password Reset SSPR 3.0 Helpdesk module Situation Help desk idle timeout setting not applied to helpdesk user Changes made in

Double Login with Microsoft Remote Desktop Connection (mstsc.exe) when Client Login Extensions ( CLE ) are installed. (7015625)
5 Sep 2014 ...CLE Self Service Password Reset Situation When logging into a remote desktop with Remote Desktop Connection (mstsc.exe)  you are prompted for a user / password to the workstation, then when the desktop is being built you are prompted to login again. Resolution

SSPR error 5035 - "Out of order page request has been received" (7015604)
28 Aug 2014 ...quot; This document (7015604) is provided subject to the disclaimer at the end of this document. Environment Self Service Password Reset SSPR 3.1 Internet Explorer v 8 or higher Situation Error returned in SSPr Help Desk module Error 5035 - "Out of order

SSPR message "Unable to communicate with server. Continue when ready." (7015593)
28 Aug 2014 ...when ready." This document (7015593) is provided subject to the disclaimer at the end of this document. Environment NetIQ Self Service Password Reset SSPR 3.x Helpdesk module Situation The error below is shown after returning to the SSPR helpdesk

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