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Novell Service Desk Shellshock Vulnerability Fix - TID 7015718 Patches/Security
1 Oct 2014 ...Novell Service Desk Shellshock Vulnerability Fix - TID 7015718. shellshock_nsdpatch.sh This patch resolves the Novell Service Desk shellshock security vulnerablity, and identified in the following documentation: CVE-2014-6271 CVE-2014-7169 CVE-2014-1568

Novell Service Desk vulnerability with GNU Bash Remote Code Execution (aka ShellShock) and Mozilla (7015718)
1 Oct 2014 ...Novell Service Desk vulnerability with GNU Bash Remote Code Execution (aka ShellShock) and Mozilla. Novell Service Desk vulnerability with GNU Bash Remote Code Execution (aka ShellShock) and Mozilla This document (7015718) is provided subject to the disclaimer

Novell Doc: ZENworks Configuration Management - Best Practices Guide - OpenID Support for Novell Service Desk - September 29 2014
29 Sep 2014 ...15.3 OpenID Support for Novell Service Desk Every ZENworks Server acts as an OpenID provider for single sign-on support. This ability is used in providing single sign-on with Novell Service Desk. For more information, see the Novell Service Desk with ZENworks

Your session has ended. Please use the button below to login again. (7015584)
26 Aug 2014 ...again. This document (7015584) is provided subject to the disclaimer at the end of this document. Environment Novell Service Desk 7.0.3 Microsoft Windows 2008 R2 Enterprise MySQL 5.6.19 Situation Purpose Installing NSD 7.0.3 on Windows Server 2008 R2 Enterprise

Novell Doc: User Guide - Service - March 17 2014
23 Aug 2014 ...negotiated document that identifies the service level expectations between the Service Desk and the Technical Support Teams. An Underpinning Contract enables the Service Desk to monitor and maintain control of requests that are forwarded to external service

Novell Doc: User Guide - Knowledge - March 17 2014
23 Aug 2014 ...Classifications, Categories and Types of the CMDB as the filing system for all Knowledge Base Articles. Therefore, when new requests are logged with the Service Desk, the system automatically searches through its information store for any Articles related

Novell Doc: User Guide - Service - March 17 2014
23 Aug 2014 ...Novell Doc: User Guide - Service - March 17 2014. 3.5 Service Service Level Management 3.5.1 Service Service Level Agreements (SLAs) Service Level Agreements (SLAs) are used by organizations to manage the levels of service expected of the IT and to ensure

Service
23 Aug 2014 ...search option, to enter the contact details of the Manager who will monitor the performance of the SLA. This is also the Service Desk User who is assigned responsibility for managing the performance of external support providers who are forwarded Service

Novell Doc: User Guide - Operations - March 17 2014
23 Aug 2014 ...be assigned the Internal Process of Service Level in their User Information screen to complete this action.) Review the Service Request Workflow within the Service>Workflows tab. (See: Service Request Workflow .) Create a Service Request Team within

Novell Doc: User Guide - Configuration - March 17 2014
23 Aug 2014 ...Service Catalog maps the relationships between individual CIs and allows the Service Desk to assess the real impact of a loss of a service as opposed to an individual asset being off-line. (See: Service Catalog .) Once the CMDB has been successfully implemented,

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