Novell Home

My Favorites

Close

Please to see your favorites.

Advanced Search

What's New

Key:

  • Best Bet
  • Support TID
  • Articles/Tips
  • Documentation
  • Patches/Security
  • Forums

Save Time & Effort with Quick Call Templates: Novell Service Desk Articles/Tips
21 Oct 2014 ...Save Time & Effort with Quick Call Templates: Novell Service Desk. Research has indicated a good percentage of traffic to the Service Desk is either repetitive or a slight variation of a common requests. These requests can be for day-to-day, monthly,

Novell Service Desk Announcement: CVE-2014-3566 'POODLE' weakness in the SSL protocol (7015809)
21 Oct 2014 ...Novell Service Desk Announcement: CVE-2014-3566 'POODLE' weakness in the SSL protocol. Novell Service Desk Announcement: CVE-2014-3566 'POODLE' weakness in the SSL protocol This document (7015809) is provided subject to the disclaimer at the end of this

Novell Service Desk vulnerability with GNU Bash Remote Code Execution (aka ShellShock) (7015718)
3 Oct 2014 ...Novell Service Desk vulnerability with GNU Bash Remote Code Execution (aka ShellShock). Novell Service Desk vulnerability with GNU Bash Remote Code Execution (aka ShellShock) This document (7015718) is provided subject to the disclaimer at the end of this

Browser URL 127.0.0.1? Forums
2 Sep 2014 ...Browser URL 127.0.0.1?. Hi, we will take a look to the Service Desk virt. Appliance. But after first install i got the hint on Appliance Managment Screen, the Browser URL for Service Desk is 127.0.0.1? Where can i change it to the correct URL/IP?

Novell Doc: User Guide - Service - March 17 2014
23 Aug 2014 ...negotiated document that identifies the service level expectations between the Service Desk and the Technical Support Teams. An Underpinning Contract enables the Service Desk to monitor and maintain control of requests that are forwarded to external service

Novell Doc: User Guide - Knowledge - March 17 2014
23 Aug 2014 ...Classifications, Categories and Types of the CMDB as the filing system for all Knowledge Base Articles. Therefore, when new requests are logged with the Service Desk, the system automatically searches through its information store for any Articles related

Service
23 Aug 2014 ...search option, to enter the contact details of the Manager who will monitor the performance of the SLA. This is also the Service Desk User who is assigned responsibility for managing the performance of external support providers who are forwarded Service

Novell Doc: User Guide - Finance - March 17 2014
23 Aug 2014 ...to project potential revenue for offering the Service and allow consumers of the Service to be charged for accessing the Service based on User access. For an example, we will use the Service Desk Service, considering the investment in hardware and software

Novell Doc: User Guide - Operations - March 17 2014
23 Aug 2014 ...this functionality is required by the Service Desk. The capability can be enabled system-wide but applied on a per Service Request Team basis, as needed. When a Service Request is assigned to the Queue, the name applied in the Technician field is System

Novell Doc: User Guide - Configuration - March 17 2014
23 Aug 2014 ...within the CMDB, regardless of the assigned Lifecycle State. Service Catalog All Items that use the Service Category Template stored within the CMDB that are in an active Lifecycle State. Service Pipeline All Items that use the Service Category Template

© 2014 Novell

Check this box to also search documents last modified more than 7 years ago