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Remote Control from Service Desk shows Unsupported Browser message in Internet Explorer 11 (7018343)
1 Dec 2016 ...end of this document. Environment Novell Service Desk 7 Remote Management Novell Service Desk 7.1 Remote Management Novell Service Desk 7.2 Remote Management Microsoft Internet Explorer 11 Situation Launching Remote Control from Service Desk in Internet

Micro Focus Service Desk 7.3
1 Dec 2016 ...Desk Developer Resources    10/27/2016 Videos view last update Micro Focus Service Desk Developer Resources 04/26/2016 Previous Releases view last update Novell Service Desk 7.2 Novell Service Desk 7.1 Novell Service Desk 7.0.1 (and below)

Change the size of the Description Field in the Ticket Information Screen in NSD 7.1 (7016591)
28 Nov 2016 ...in the Ticket Information Screen in NSD 7.1 This document (7016591) is provided subject to the disclaimer at the end of this document. Environment Novell Service Desk 7.1 Novell Service Desk 7.2 Novell Service Desk 7.3 Situation In NSD 7.1, the Description

Change the size of the Description Field in the Ticket Information Screen in NSD7.1 (7016560)
28 Nov 2016 ...the Ticket Information Screen in NSD7.1 This document (7016560) is provided subject to the disclaimer at the end of this document. Environment Novell Service Desk 7.1 Novell Service Desk 7.2 Novell Service Desk 7.3 Situation In NSD 7.1, the Description

Upgrade to new Service Desk Appliance fails, when non-English language settings are configured (7013308)
25 Nov 2016 ...Upgrade to new Service Desk Appliance fails, when non-English language settings are configured. Upgrade to new Service Desk Appliance fails, when non-English language settings are configured This document (7013308) is provided subject to the disclaimer

Knowledge Articles
24 Nov 2016 ...least one Item Type or Item. An item type must have an item associated with it for there to be visibility for the knowledgebase articles created within Service Desk. Enter a Title, Summary and Description for the Article Click Save.   Direct Link A Direct

Store Capable
24 Nov 2016 ...arrow (up and down) icons based on the workflow. Consider a scenario where John is a member of the Finance organization unit but is also assigned visibility in the Strategy team template. When John requests for the store item, Service Desk will match the

Store Templates
24 Nov 2016 ...another scenario where John is a member of the Finance organization unit but is also assigned visibility in the Strategy team template. When John requests for the store item, Service Desk will match the first template against which his name is displayed

Using the Novell Service Desk appliance with SSL (7015079)
23 Nov 2016 ...Using the Novell Service Desk appliance with SSL. Using the Novell Service Desk appliance with SSL This document (7015079) is provided subject to the disclaimer at the end of this document. Environment Novell Service Desk Situation To secure the communication

How to enable debug logging for Novell Service Desk v7 (7011278)
23 Nov 2016 ...How to enable debug logging for Novell Service Desk v7. How to enable debug logging for Novell Service Desk v7 This document (7011278) is provided subject to the disclaimer at the end of this document. Environment Novell Service Desk Situation Troubleshooting

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