My Favorites

Close

Please to see your favorites.

Advanced Search

What's New

Key:

  • Best Bet
  • Support TID
  • Articles/Tips
  • Documentation
  • Patches/Security
  • Forums

Novell Doc: ZENworks Configuration Management - Best Practices Guide - OpenID Support for Novell Service Desk - July 27 2015
18 Aug 2015 ...OpenID Support for Novell Service Desk Every ZENworks Server acts as an OpenID provider for single sign-on support. This ability is used in providing single sign-on with Novell Service Desk. For more information, see the Novell Service Desk with ZENworks

Flat Forward & DMARC Forums
17 Aug 2015 ...people using yahoo, aol, comcast, gmail), to an internal GW resource (servicedesk@ourgwdomain.com) out to the saas email (big_ugly_uid_account_name_@SAASservicedesk.com ) to open a service ticket. This SAAS company is using google to host their mail.

The other side of BYOD | IT Service Management Articles/Tips
12 Aug 2015 ...you can provide general guidelines, you can moderate the discussions , ensure the content is relevant, appropriate and internal discussions stays within the service desk boundaries and is easy to use. Novell Service Desk provides you options to easily

Self-Service: Empower your users to help themselves Articles/Tips
6 Aug 2015 ...googles for information, asks her colleagues help and finally gives up as nothing helped her. She decides to contact the service desk, finds the email address of the service desk for her department, sends an email, waits for technician assignment, seeks/

SLA, OLA, UC and all that jazz Articles/Tips
20 Jul 2015 ...of external service providers are specified using Underpinning Contracts (UCs) . In our example, UC is between IT service desk and vendors/suppliers. In Novell Service Desk , a Service Level Agreement (SLA) can be assigned to a Customer, Organizational

SSL Certificates Management - Easy Peasy with ZENworks 11 SP4 Articles/Tips
15 Jul 2015 ...SSL Certificates Management - Easy Peasy with ZENworks 11 SP4. ZENworks uses SSL certificates to protect & authenticate communications across the ZENworks management Zone. ZENworks provides you option to either use an internal ZENworks Certificates

How to enable debug logging for Novell Service Desk v7 (7011278)
13 Jul 2015 ...How to enable debug logging for Novell Service Desk v7. How to enable debug logging for Novell Service Desk v7 This document (7011278) is provided subject to the disclaimer at the end of this document. Environment Novell Service Desk Situation Troubleshooting

Spending All Your Time Playing IT Detective? It’s Time For A Problem Management Solution Articles/Tips
2 Jul 2015 ...the issue, the easier it will be to work with them to resolve your problem. Novell Service Desk is a product that can streamline problem management in your enterprise. Novell Service Desk will automatically identify the problem, root cause and known error

Novell Service Desk: Password Self Service Articles/Tips
30 Jun 2015 ...their productivity and the service desk staff’s productivity. Research has indicated more than 30% of requests to service desk are related to password management such as reset password, account logouts or change password etc. And Service Desk staff

Change the size of the Description Field in the Ticket Information Screen in NSD7.1 (7016591)
29 Jun 2015 ...the Ticket Information Screen in NSD7.1 This document (7016591) is provided subject to the disclaimer at the end of this document. Environment Novell Service Desk 7.1 Situation In NSD 7.1, the Description field in "Ticket Information" screen is comparatively

© Micro Focus

Check this box to also search documents last modified more than 7 years ago