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ServiceDesk stops importing users from LDAP (7017239)
9 Feb 2016 ...Resolution Reported to engineering. Please contact Novell Technical Service for a temporary fix. Status Reported to Engineering Document Document ID: 7017239 Creation Date: 02-09-2016 Modified Date: 02-09-2016 Novell Product: Service Desk Disclaimer This

Novell Service Desk 7.x UI field names not formatted properly (7017084)
18 Jan 2016 ...Novell Service Desk 7.x UI field names not formatted properly. Novell Service Desk 7.x UI field names not formatted properly This document (7017084) is provided subject to the disclaimer at the end of this document. Environment Novell Service Desk 7.x

Serviced Customer On Resolution Surveys Not Sent (7017126)
5 Jan 2016 ...subject to the disclaimer at the end of this document. Environment Novell Service Desk 7.0.3 Knowledge Base Novell Service Desk 7.1 Knowledge Base Situation A survey is configured to be sent to Serviced Customers On Resolution The survey is enabled Incidents

"Detected simultaneous access" Error seen updating an Incident or working with AMIE Import (7017117)
30 Dec 2015 ...at the end of this document. Environment Novell Service Desk 7.0.3 NSD Operations Novell Service Desk 7.1 NSD Operations Novell Service Desk 7.0.3 AMIE Import Novell Service Desk 7.1 AMIE Import Situation Adding a note to an Incident Creating an Item from

"Handshaking Close Days" seen in CloseRequest or CloseTechRequest emails (7017116)
30 Dec 2015 ...or CloseTechRequest emails This document (7017116) is provided subject to the disclaimer at the end of this document. Environment Novell Service Desk 7.1 Email Configuration Situation Service Desk upgraded to version 7.1 The following may be seen in the

Register Service Desk Server - ZENworks 11 SP4 Management Zone Settings Reference
17 Dec 2015 ...Register Service Desk Server - ZENworks 11 SP4 Management Zone Settings Reference. 9.1 Register Service Desk Server Select the Register Service Desk server option to register the Novell Service Desk Server with ZENworks. The registration process requires

Service Desk Registration Settings - ZENworks 11 SP4 Management Zone Settings Reference
17 Dec 2015 ...Service Desk Registration Settings - ZENworks 11 SP4 Management Zone Settings Reference. 9.0 Service Desk Registration Settings Lets you configure settings related to the registration of Novell Service Desk with ZENworks.

OpenID Support for Novell Service Desk - ZENworks Configuration Management - Best Practices Guide
17 Dec 2015 ...Service Desk Every ZENworks Server acts as an OpenID provider for single sign-on support. This ability is used in providing single sign-on with Novell Service Desk. For more information, see the Novell Service Desk with ZENworks Guide .

Cannot Create Report: Requests SLA Times by SLA (7017079)
11 Dec 2015 ...in the Service Desk database. Document Document ID: 7017079 Creation Date: 12-11-2015 Modified Date: 12-11-2015 Novell Product: Service Desk Disclaimer This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested

KPI Report Totals Change when run on Different Days (7017052)
7 Dec 2015 ...is provided subject to the disclaimer at the end of this document. Environment Novell Service Desk 7.0.2 Reports Novell Service Desk 7.0.3 Reports Novell Service Desk 7.1 Reports Situation Running a KPI Incident Summary report Running the report for the

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