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ZENWorks - Administration Guide
21 Mar 2017 ...Focus Service Desk . Name: Displays ZENworks as the OpenID Provider name. Icon: Displays the ZENworks icon that will be available on the Micro Focus Service Desk login page for the Service Desk customers and users accessing Service Desk. URL: This field

Licenses - Administration Guide
21 Mar 2017 ...only with single LDAP/AD source. Micro Focus Service Desk for ITIL Management: This is a comprehensive service management solution that is fully compliant with Information Technology Infrastructure Library(ITIL)standards.Micro Focus Service Desk for ITIL

Incident Management - Administration Guide
21 Mar 2017 ...Incident Management - Administration Guide. docmain.css" /> 1.50 Incident Management The function of the Service Desk is to act as the point of contact between customers of IT services (end users) and the IT service provider (IT department). Its role is

Problem Management - Administration Guide
21 Mar 2017 ...are reported by end-Users, encountered by technicians and system/database Administrators, or automatically detected by system management tools. In all instances, Incidents should be reported to the Service Desk. A Problem describes the underlying cause

Release and Deployment Management - Administration Guide
21 Mar 2017 ...require project management to ensure success. To this end, Release Management includes related activities that require scheduling in and around the internal activities of the service desk. The Release Manager can readily achieve this by exporting release

Embedded Support Form - Administration Guide
21 Mar 2017 ...script type="text/javascript" defer="defer"> var protocol = "https://"; // use "http://" if not running ssl var baseHost = "servicedesk.mycompany.com"; // service desk hostname document.write(unescape("%3Cscript src='" + protocol + baseHost + "/LiveTime/

Durations - Administration Guide
21 Mar 2017 ...created. 6.2.1 Creating or editing durations To create or edit durations: Select CMS > Durations (In the Help Desk application as a Supervisor select the Service > Durations tab) Select the New button to create a new duration Or, click on the duration

Request Fulfilment Overview - Administration Guide
21 Mar 2017 ...of Service Level in their User Information screen to complete this action.) Review the Service Request Workflow within the Service>Workflows tab. (See: Service Request Workflow .) Create a Service Request Team within the User>Teams screen. (See:

Web Services - Administration Guide
21 Mar 2017 ...to interact directly with the service management application in a secure and controlled fashion. The interface is based on the SOAP standard for Web Services. For more information about SOAP Web Services, please see: http://www.w3.org/standards/webofservices/.

List View Options: Configuration Tab - Administration Guide
21 Mar 2017 ...Room associated with the Item. Service Components For Service Items, the Item Number and Type is displayed for other Service Items related as Children for this Item. Service Level Shows the Service Level Agreement assigned to the Item. Status Displays

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