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SLA, OLA, UC and all that jazz Articles/Tips
20 Jul 2015 ...of external service providers are specified using Underpinning Contracts (UCs) . In our example, UC is between IT service desk and vendors/suppliers. In Novell Service Desk , a Service Level Agreement (SLA) can be assigned to a Customer, Organizational

SSL Certificates Management - Easy Peasy with ZENworks 11 SP4 Articles/Tips
15 Jul 2015 ...SSL Certificates Management - Easy Peasy with ZENworks 11 SP4. ZENworks uses SSL certificates to protect & authenticate communications across the ZENworks management Zone. ZENworks provides you option to either use an internal ZENworks Certificates

How to enable debug logging for Novell Service Desk v7 (7011278)
13 Jul 2015 ...How to enable debug logging for Novell Service Desk v7. How to enable debug logging for Novell Service Desk v7 This document (7011278) is provided subject to the disclaimer at the end of this document. Environment Novell Service Desk Situation Troubleshooting

Spending All Your Time Playing IT Detective? It’s Time For A Problem Management Solution Articles/Tips
2 Jul 2015 ...the issue, the easier it will be to work with them to resolve your problem. Novell Service Desk is a product that can streamline problem management in your enterprise. Novell Service Desk will automatically identify the problem, root cause and known error

Novell Service Desk: Password Self Service Articles/Tips
30 Jun 2015 ...their productivity and the service desk staff’s productivity. Research has indicated more than 30% of requests to service desk are related to password management such as reset password, account logouts or change password etc. And Service Desk staff

Change the size of the Description Field in the Ticket Information Screen in NSD7.1 (7016591)
29 Jun 2015 ...the Ticket Information Screen in NSD7.1 This document (7016591) is provided subject to the disclaimer at the end of this document. Environment Novell Service Desk 7.1 Situation In NSD 7.1, the Description field in "Ticket Information" screen is comparatively

Change the size of the Description Field in the Ticket Information Screen in NSD7.1 (7016560)
24 Jun 2015 ...the Ticket Information Screen in NSD7.1 This document (7016560) is provided subject to the disclaimer at the end of this document. Environment Novell Service Desk 7.1 Situation In NSD 7.1, the Description field in "Ticket Information" screen is comparatively

Introducing Novell Service Desk Ideas portal Forums
16 Jun 2015 ...Introducing Novell Service Desk Ideas portal. You might have seen the cool solution posted by Jason on the new ideas portal Here is the link for the NSD ideas portal Please feel free to 1)Visit the new ideas management portal for NSD 2)Create

Introducing the Novell Ideas Portal! Articles/Tips
16 Jun 2015 ...Introducing the Novell Ideas Portal!. I’m sure a lot of you have entered a lot of enhancements requests and I’m equally sure that most of you never heard back from us on what happened to your idea and for that I apologize. In most cases what

Dim the Lights: Five Must See Videos and Webinars From ZENworks Articles/Tips
4 Jun 2015 ...Trust and Novell Service Desk: Northern Devon Healthcare NHS Trust of the U.K. is one of our best use cases . Learn how the trust used Novell Service Desk to effectively handle a merger that increased its number of users to 4,500 with more than 3,000 workstations

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