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Key Support Resources

About Support
World class support
Novell's world class support organization offers customers the best support experience in the industry. Learn about Novell's commitment to quality and how customers and industry experts recognize Novell as one of the finest support organizations in the world.

Customer Center
Manage your systems
The Novell Customer Center gives you a single location from which you can manage your products and subscriptions, view and manage your installed systems, and perform various other actions that help you manage your Novell product accounts.

Discussion Forums
Help from industry experts 24x7
Interact with peers and product experts to get feedback, tips and tricks on Novell's released products and more. Post questions, respond to forum messages that interest you, or tell everyone about your latest experience with Novell product.

Documentation
Documentation
View product documentation online or download pdf files so you have what you need at your fingertips.

Policies
Stay on top of the game
Plan and manage your support needs by understanding Novell support policies and product support lifecycle. Become familiar with critical prerequisites for obtaining support, key terms and instructions on how to get support direct from Novell. View the support lifecycle forecasts for all your Novell products, learn about Extended Support and more.

Enhancement Request
Enhancement Request
Submit a product enhancement request or view the status of previously submitted requests. More +
Security
Security matters
Security matters are critical and Novell's presence in the software security field is continuously contributing to the high degree of trust and confidence users value in Novell's products and open source software. More +
Support by Product
A one-stop shop
Find the most recent patches, search the knowledgebase, discuss issues with your peers and industry experts, find tips, tricks, Q&A, and free tools that will help you get the most from your Novell products.

Supported Packages

Support Programs
Award-winning support
Whether you run a small business or manage the operations for a large international corporation, Novell has the support offering to meet your needs.

Technical Subscriptions
Make your job easier
Solve your business problems and maximize your productivity. Subscribe to the latest information and resources, including new Novell software, advanced technical resources, exclusive online tools and much more. More +

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