Environment
Novell GroupWise 7
Novell GroupWise 8
Novell GroupWise 8
Situation
Purpose:
Proper functioning of retention feature in GroupWise
Symptoms:
Users are able to delete mails from trash even before they are being backed up
Proper functioning of retention feature in GroupWise
Symptoms:
Users are able to delete mails from trash even before they are being backed up
Resolution
- Launch ConsoleOne.
- Highlight the Domain, Post Office or the User object where retention needs to be set.
- Click Tools | Options | Environment | Cleanup.
- Check the "Allow purge of items not backed up" setting. If it is selected, de-select it. If it is not selected and this is the Post Office or Domain Object, toggle the setting and then rebuild the Post Office Database. Follow the instructions in the TID to rebuild the Post Office Database:
https://support.microfocus.com/kb/doc.php?id=3347260&sliceId=1&docTypeID=DT_TID_1_1&dialogID=23864319&stateId=1%200%2023860849
If doing the above still does not work, try resetting the Client Options for the user. Please visit the documentation website for instructions on Resetting the Client Options:
https://www.novell.com/documentation
Additional Information
Notes:
Resetting the Client Option can be followed for one user before performing for all the users