ZCM 10.1.1 ZENWORKSWINDOWSSERVICE.EXE / .NET 2.0 randomly crashes

  • 7001943
  • 20-Nov-2008
  • 07-Jan-2014

Environment

Novell ZENworks 10 Configuration Management with Support Pack 1 - 10.1
3rd Party Operating Systems and Products

Situation

ZENWORKSWINDOWSSERVICE.EXE / .NET randomly crashes on Windows XP SP2.
.NET Frameworks 2.0 ver 2.0.50727.42  (mscorwks.dll, ModVer:)
.NET Frameworks 2.0 ver 2.0.50727.832  (mscorwks.dll, ModVer:)
.NET Frameworks 2.0 ver 2.0.50727.1433  (mscorwks.dll, ModVer:)
.NET Frameworks 2.0 ver 2.0.50727.3082  (mscorwks.dll, ModVer:)

Resolution

This is fixed in version 10.1.3 - see KB 7002526 "ZENworks 10 Configuration Management 10.1.3 - patch information and list of fixes" which can be found at https://www.novell.com/support
 
Install .NET Frameworks 2.0 to ver 2.0.50727.3053 (included in .NET Frameworks 3.5 sp1).
 
Please verify the file version of mscorwks.dll in:  "C:\Windows\Microsoft.Net\Framework\v2.0.50727 " folder. 
 
.Net 2.0 SP2 is available with .Net Frameworks 3.5 SP1, which does not cause any problems. The ZCM Agent is still only using the .Net 2.0 framework.
 
If the crash still happens on this version of .NET 2.0 (.3053), contact Novell Technical Support.