Environment
Situation
Resolution
- If running Trend Micro 10.5 on Windows XP workstations and experiencing the network connectivity delay, add a Windows Group policy to 'Wait on network at startup'. This will delay the login prompt the amount of time the OfficeScan delay is set for. However, users will login successfully because network connectivity will then be available.
- Change the way Nalwin.exe is launched on login from a bundle to a registry entry at HKEY\Local Machine\Software\Microsoft\Windows\CurrentVersion\Run
- Delay the Trend Micro real-time scanner from running for five minutes by modifying the following two registry keys:
HKEY\Local Machine\Software\TrendMicro\PC-cillinNTCorp\CurrentVersion\Real Time Scan Configuration\NTRtScanInitSleep [DWORD=0]
HKEY\Local Machine\Software\TrendMicro\PC-cillinNTCorp\CurrentVersion\Real Time Scan Configuration\PccNTMonInitSleep [DWORD=300000]
- Update the ZENworks Agent to 10.3.3 or later
- Remove all unnecessary bundle requirements
- Remove Migrated bundles created by the ZEN Migration utility with more than 20 action items and redeploy as an MSI
- Below were additional registry entries provided by Trend Micro Support
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TmFilter\Parameters]
"DisableCtProcCheck"=dword:00000001
"BypassSearchIdx"=dword:00000001
"DebugLogFlags"=dword:00000000
"LocalCH"=dword:00000001
"BypassZenworks"=dword:00000001
"AsyncCloseScan"=dword:00000001
[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.]
"EnableProcessScanForStartUp_Enforcement"=dword:00000000
"EnableProcessScanWhenScan_Enforcement"=dword:00000000