SecureLogin does not work with Internet Explorer

  • Document ID:7010222
  • Creation Date:27-Feb-2012
  • Modified Date:07-Jun-2019
    • Micro Focus Products:
      SecureLogin

Environment

NetIQ SecureLogin
NSL7.x
NSL8.x
IE8.0.7600.16385  64 bit 
IE 9
IE 10 
IE11
 

Situation

SecureLogin does not recognize login pages in IE
SecureLogin no longer acts upon configured web pages after upgrading InternetExplorer to version 8.0.7600.16385.
IE upgrade disables SecureLogin add-on
SecureLogin extension for Internet Explorer no longer works after windows update

Resolution

Solution #1.  Re-enable the IESSOObj64 add on.
 
- In IE, open Tools, manage add-ons.
- IESSOObj64 Class  will show as "Disabled."  Re-enable it.
- Restart IE


Solution #2.  Set SecureLogin to watch and attach to the Internet Explorer process itself, instead of processing through the BHO interface.  This may result in slightly decreased performance, but will spare the bother of messing with IE add-ons.

- Set the following registry key:
 HKEY_LOCAL_MACHINE\SOFTWARE\Protocom\SecureLogin  DWORD  IESSOBHO  set to 0

 1 Default value: SecureLogin works through the BHO interface
 0 Integrate to the IE process instead.

- Disable the SecureLogin plugin for IE  (otherwise SecureLogin will act twice on each web page as docmented in TID  7011600)

- Restart IE and SecureLogin

If this doesn't work it may be necessary to unregister and reregister IESSO as documented in TID 7005191.

Cause

We've seen this problem occur on occasion after Windows security updates.
Browser extensions can also be disabled by a GPO. 

Additional Information

Note that solution 1, enabling the SecureLogin Add-On for IE, can be accomplished by editing the registry.  Copy the information below into a .reg file and push it out to the workstations.

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{7DE7B623-A17E-4A0B-94BA-D1B3BA646792}]
"Flags"=dword:00000400

(Setting the dword to 1 disables the SecureLogin add-on)