Environment
Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1
Situation
User Group policies report being applied successfully but fail to apply to the device.
Resolution
In most cases, This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support
Cause
The ZCM agent incorrectly believes the Group Policy files are properly cached when they are not cached.