zenworkswindowsservice.exe is not running on start up

  • 7003376
  • 06-Apr-2012
  • 20-Jul-2012

Environment

Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1

Situation

When a managed device boots the zenworkswindowsservice.exe is not running. There is also an error in the event viewer.

The error in the event viewer is as follows:
The description for Event ID 5000 from source .NET Runtime 2.0 Error Reporting cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

clr20r3
zenworkswindowsservice.exe
11.1.0.12959
4e5f8ee2
mscorlib
2.0.0.0
4be90358
15c
51
system.argumentoutofrange
NIL




Resolution

This is fixed in version 11.2.1 - see KB 7010042 "ZENworks Configuration Management 11.21 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010042