ZCM 10.3 Update hangs for a long time running system update

  • 7005581
  • 01-Apr-2010
  • 30-Apr-2012

Environment

Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2
Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3

Situation

  • Since making ZCM 10.3 available, Novell has discovered an issue that can affect systems with a large number of devices, and/or a large amount of data in the content-repo.
  • The system update may hang for a long time.
  • All content will get replicated within the zone overwhelming the satellites/primary with unnecessary content.

  • The system update has been fixed and is ready for download.
    • If you have not yet applied the 10.3 update to your systems, please download the 10.3.0a system update.
    • If you have already applied 10.3, please refer to the section 3 below. 

Resolution

State of System update:
 
  1. Not downloaded:

    Option 1: Open ZCC | Configuration | System Update tab and check for updates. The system update should now read 10.3a
  2. Downloaded and not applied to any device:

    Option 1: Open ZCC | Configuration | System Update tab and delete the 10.3.0 update.  Now check for updates. The system update should now read 10.3.0a.
    Option 2: Download the system update zip file to import manually from Novell Downloads and follow directions from readme.
  3. Started the update, but the update is hanging at bundles_update_10.3.sql (if it hangs for more than 5 minutes)

    Option 1: Get the updated jar file and add it to all primary servers that have had the system update replicated to found from Patch " System Update may hang running preglobal actions for 10.3" at Novell Downloads
    Option 2: Re-download the system update by deleting the 10.3 update and follow option in step 1 to download the new 10.3a update.

  4. Update successfully applied to zone

    Option 1: Download the script "After 10.3 Update, content that does not belong to System Update is being marked as System Update content " from Novell Downloads and follow the steps in the readme.

Additional Information

The ZCC will show 10.3 in the Configuration | System Update Tab if State 2 or 3 in resolution section was met. If 10.3.0a is desired to be shown in the system update page the 10.3 update will need to be deleted and then a "Check for Updates " in the ZCC will need to be issued. If 10.3 was already baselined, then when it is deleted and check for updates is run, 10.3.0a will show up as baselined. A re-deployment of it will not be required.
 
How to determine whether the script in option 4. above was run:
 
select count(*) from zContentTypeTags where id not in (select id from zContentFileNames where FileNames like '%system-update%') and ContentTypeTags = 'SystemUpdate-Agent';
This query should return some results if the fix is not applied and no results if the fix is applied.