Randomly, status messages stop being processed

Status messages are not being seen in ZCC

 

Message files are accumulating in:

Windows - %ZENWORKS_HOME%\works\collection\status

Linux - /var/opt/novell/zenworks/collection/status

 

Error in loader-messages.log :

[DEBUG] [6/22/10 9:35:24 AM] [] [Loader.Status Storer Module] []
[java.lang.NullPointerException
    at
com.novell.zenworks.loader.modules.messageprocessor.FileUtils.getFiles(FileUtils.java:82)
    at
com.novell.zenworks.loader.modules.messageprocessor.FileUtils.getFiles(FileUtils.java:64)
    at
com.novell.zenworks.loader.modules.statusstorer.StatusStorerModule.processStatus(StatusStorerModule.java:398)
    at
com.novell.zenworks.loader.modules.statusstorer.StatusStorerModule.run(StatusStorerModule.java:218)
    at com.novell.zenworks.loader.ZENModuleThread.run(ZENModuleThread.java:111)
] [] []
[DEBUG] [6/22/10 9:35:24 AM] [] [Loader.Status Storer Module] [] [Processing
Status_7d475c18000b364398f3c3a4a499d73c_1277180268390.xml] [] []
[DEBUG] [6/22/10 9:35:24 AM] [] [Loader.Status Storer Module] [] [Failed to
save status data as eventid is null] [] []

 

Directory "failed " is missing:

For ZCM 10.3: This is fixed in version 10.3.2 - see KB 7007237 "ZENworks Configuration Management 10.3.2 - update information and list of fixes" which can be found at https://www.novell.com/support

 

For ZCM 11: This is fixed in version 11.1 - see KB 7008746 "ZENworks Configuration Management 11.1 - update information and list of fixes" which can be found at https://www.novell.com/support

 

Workaround:

Restart the Novell Loader service:

Windows:
net stop "novell zenworks loader"

Linux:
/etc/init.d/novell-zenloader restart