Iprint printer deletion fails at logoff and fill up eventlog

  • Document ID:7008347
  • Creation Date:11-Apr-2011
  • Modified Date:27-Apr-2012
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2 Policies
Novell ZENworks 11 Configuration Management Policies

Situation

Iprint printer deletion fails at logoff and fill up eventlog.
 
ERROR:
 
[DEBUG] [10/06/2009 15:23:47.984] [1668] [ZenworksWindowsService] [86] [NiB]
[printer policy] [] [RemovePrinters called. number of printers to remove is 5]
[] []
 [DEBUG] [10/06/2009 15:23:47.984] [1668] [ZenworksWindowsService] [86] [NiB]
[printer policy] [] [RemovePrinter called for printer
ipp://<iprinterserver>/ipp/P_GW_XEROX7300DT of type iPrint the association type
beingUser] [] []
 [DEBUG] [10/06/2009 15:23:47.984] [1668] [ZenworksWindowsService] [86] [NiB]
[printer policy] [] [user deamon details are Novell.Zenworks.Zmd.Session] [] []
 [DEBUG] [10/06/2009 15:23:47.984] [1668] [ZenworksWindowsService] [86] [NiB]
[ZMD] [] [User daemon call
Novell.Zenworks.PolicyHandlers.PrinterPolicy.PrinterPolicyUserModuleHandler.DeleteIPrintPrinter(ipp://<iprinterserver>/ipp/P_GW_XEROX7300DT,
False) to session 245305 failed after 0.000 seconds] [] []
 [DEBUG] [10/06/2009 15:23:47.984] [1668] [ZenworksWindowsService] [86] [NiB]
[printer policy] [] [user context operation failed ] [] []

Resolution

For ZCM 10.x: This is fixed in version 10.3.3 - see KB 7007641 "ZENworks Configuration Management 10.3.3 - update information and list of fixes" which can be found at Novell Support

For ZCM 11: This is fixed in version 11.1 - see KB 7008746 "ZENworks Configuration Management 11.1 - update information and list of fixes" which can be found at https://www.novell.com/support