Errors after installing 11.1 with Agent Update 1 on Windows 2008 R2

  • Document ID:7009551
  • Creation Date:12-Oct-2011
  • Modified Date:19-Jul-2013
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1

Situation

After installing ZENworks 11.1 with Agent Update 1 (11.1a) on Windows 2008 R2 server, this error is reported when Administrator logs in via RDP:
 
ERROR:
 
In ZCC:
 
could not read registry: {0}
In zmd-messages.log:
 
[ERROR] [10/11/2011 14:38:11.527] [256] [ZenworksWindowsService] [101] []
[NALModule] [could not read registry: {0}] [could not read registry: {0}
(Software\Novell\ZCM\NAL\)] [] []
[DEBUG] [10/11/2011 14:38:12.135] [256] [ZenworksWindowsService] [101] []
[NALModule] [] [Exception message is Specified cast is not valid.] [] []
 
 

Resolution

This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support

Workaround:
Add a DWORD value:
 
HKLM\Software\Novell\ZCM\NAL\SetIconOnDesktop
 
Set to 1 or 0 depending on whether the desktop icon for ZENworks Adaptive Agent is desired.

NOTE: If the registry key is used, it will mean that the fix for TID 7006271 Bundle shortcuts are not visible on Windows 7 when Folder Redirection is being used will not operate, so this workaround should not be used if Folder Redirection is being used (note that this only applies before upgrading to ZCM 11.2 - see TID 7007656 Icon for "ZENworks Adaptive Agent" is displayed on Windows 7/W2K8R2 desktop)

Additional Information

For more information see TID https://support.microfocus.com/kb/doc.php?id=7007656