Errors when promoting multiple devices to be satellites with the Authentication role

Document ID:7010755
Creation Date:07-Sep-2012
Modified Date:07-Sep-2012
- Micro Focus Products:
  ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 10.3 ZENworks Control Center - ZCC
Novell ZENworks Configuration Management 11 ZENworks Control Center - ZCC
Novell ZENworks Configuration Management 11.1 ZENworks Control Center - ZCC

Situation

Promoting several devices to be satellites with the Authentication role, in a very short time

AuthServer.ReconfigureFailed{"None of the source locations could be found"}

Authentication server config data is missing

In the log it shows something like this:

DEBUG] [03/11/2010 11:31:15.346] [1508] [ZenworksWindowsService] [42] []
[ZenCache] [] [Storing a file in the cache failed "None of the source locations
could be found"
   at Novell.Zenworks.Cache.FileCache.CopyFile(FileCacheEntry entry, Progress
progress, PutFileOptions options)
   at Novell.Zenworks.Cache.FileCache.Put(FileCacheEntry file, Progress
progress, PutFileOptions options)] [] []
[DEBUG] [03/11/2010 11:31:15.346] [1508] [ZenworksWindowsService] [42] []
[ZenCache] [] [(Thread 42) Call to PutFile threw an exception: "None of the
source locations could be found"
   at Novell.Zenworks.Cache.FileCache.CopyFile(FileCacheEntry entry, Progress
progress, PutFileOptions options)
   at Novell.Zenworks.Cache.FileCache.Put(FileCacheEntry file, Progress
progress, PutFileOptions options)
   at Novell.Zenworks.Cache.ZenCache.PutFile(FileCacheEntry file, Progress
progress, PutFileOptions options)] [] []
[DEBUG] [03/11/2010 11:31:15.346] [1508] [ZenworksWindowsService] [42] []
[AuthSatelliteModule] [] [Unable to reconfigure Authentication Satellite Server
Type: Novell.Zenworks.Cache.ZenCacheNoSourceFoundException
Message: "None of the source locations could be found"
Stack Trace:
       at Novell.Zenworks.Cache.FileCache.CopyFile(FileCacheEntry entry,
Progress progress, PutFileOptions options)
       at Novell.Zenworks.Cache.FileCache.Put(FileCacheEntry file, Progress
progress, PutFileOptions options)
       at Novell.Zenworks.Cache.ZenCache.PutFile(FileCacheEntry file, Progress
progress, PutFileOptions options)
       at Novell.Zenworks.Cache.ZenCache.PutFile(String key, UserContext owner,
FileSourceList sources, Progress progress)
       at
Novell.Zenworks.AuthSatellite.PackageHandler.GetPackage(ZenComponentSource
packageFile)
       at
Novell.Zenworks.AuthSatellite.AuthSatelliteServerConfigurator.Install(SatelliteServerConfigType
configInfo, Boolean force)
       at
Novell.Zenworks.AuthSatellite.AuthSatelliteServerConfigurator.Start(ReconfigureSettings
settings)
       at
Novell.Zenworks.AuthSatellite.AuthSatelliteServerConfigurator.Reconfigure(ReconfigureSettings
settings)

Resolution

This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support

Workaround: refresh the device, and it will be promoted