Environment
Novell ZENworks Configuration Management 11
Situation
Loader processes such as inventory, content sync etc. may not be processed in a timely manner:
ERROR (in loader-messages.log):
[DEBUG] [11/5/12 6:50:15 AM] [] [Loader.QueueRunner] [12] [] [An unknown error
occurred.] [] []
[DEBUG] [11/5/12 6:52:07 AM] [] [Loader.MessageProcessorModule] [103] []
[java.lang.OutOfMemoryError: Java heap space
] [] []
[DEBUG] [11/5/12 6:52:15 AM] [] [Loader.QueueRunner] [12] []
[java.lang.OutOfMemoryError: Java heap space
occurred.] [] []
[DEBUG] [11/5/12 6:52:07 AM] [] [Loader.MessageProcessorModule] [103] []
[java.lang.OutOfMemoryError: Java heap space
] [] []
[DEBUG] [11/5/12 6:52:15 AM] [] [Loader.QueueRunner] [12] []
[java.lang.OutOfMemoryError: Java heap space
Resolution
This is fixed in version 11.2.2 - see KB 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010757
Cause
Inventory storer consumes too much heap.
Additional Information
Additionally, see 3.2.4 Tuning the JVM and Tomcat for increasing heap space in loader jvm.