Environment
Novell ZENworks Configuration Management 11.2
Novell ZENworks Endpoint Security Management 11.2
Novell ZENworks Endpoint Security Management 11.2
Situation
Error installed ZESM setup.exe during 11.2.3a Monthly Update 1 system update.
ERROR: in system-update.log
ERROR;MSI_INSTALL_ERROR;setup.exe,1603;
ERROR: in setup.exe.log:
MSI (s) (B8:1C) [06:06:20:807]: Verifying accessibility of file: ZESAdapter.dll
MSI (s) (B8:1C) [06:06:20:807]: Note: 1: 1321 2: C:\Program Files (x86)\Novell\ZENworks\esm\ZESAdapter.dll 3: 5
MSI (s) (B8:1C) [06:06:20:808]: Product: Novell ZENworks Endpoint Security Agent -- Error 1321.The Installer has insufficient privileges to modify the file C:\Program Files (x86)\Novell\ZENworks\esm\ZESAdapter.dll.
Error 1321.The Installer has insufficient privileges to modify the file C:\Program Files (x86)\Novell\ZENworks\esm\ZESAdapter.dll.
ERROR: in system-update.log
ERROR;MSI_INSTALL_ERROR;setup.exe,1603;
ERROR: in setup.exe.log:
MSI (s) (B8:1C) [06:06:20:807]: Verifying accessibility of file: ZESAdapter.dll
MSI (s) (B8:1C) [06:06:20:807]: Note: 1: 1321 2: C:\Program Files (x86)\Novell\ZENworks\esm\ZESAdapter.dll 3: 5
MSI (s) (B8:1C) [06:06:20:808]: Product: Novell ZENworks Endpoint Security Agent -- Error 1321.The Installer has insufficient privileges to modify the file C:\Program Files (x86)\Novell\ZENworks\esm\ZESAdapter.dll.
Error 1321.The Installer has insufficient privileges to modify the file C:\Program Files (x86)\Novell\ZENworks\esm\ZESAdapter.dll.
Resolution
Workaround:
Disabling the ZENworks Agent Self Defense allows the System Update to install successfully.
Disabling the ZENworks Agent Self Defense allows the System Update to install successfully.
- Disable the ZENworks Agent Self Defense. This feature is available at Zone, folder or individual device settings: ZENworks Agent / Agent Security / Enable self defense for the ZENworks Adaptive Agent
- Refresh the agent.
- Redeploy the System Update