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SUSE Linux Enterprise Desktop 11 Help Desk Administration (Novell Technical Training) [Course 8009]

Course Overview

The SUSE Linux Enterprise Desktop 11 Help Desk Administration course is separated into two logical components:

  • Knowledge Worker Perspective
  • Administration Perspective

The Knowledge Worker Perspective (KWP) will focus on administrative tasks the knowledge worker is acutely aware of. The predominate area of focus will center on Look and Feel type options. Whereas the Administration Perspective (AP) will focus on back-end configuration parameters that are not readily available to the knowledge worker. Features located in this section include, but are not limited to User Management and System Restoration.

Training Level: 2 - Intermediate

Duration: 3 Days

Key Objectives

Audience Summary

This course is designed for students who are familiar with Help Desk processes and tools but are in need of training specific to SLED 11. This audience needs to know how knowledge workers will use SLED 11. They also need to know basic SLED 11 administrative tools and procedures.

Course Prerequisites

Before taking this course, you should be familiar with the Windows desktop operating system and the most common applications used by most knowledge workers. You should also know how to support these knowledge workers.

Course Outline

Module 1: Knowledge Worker Perspective

Preferred Applications
Search Settings
Desktop Effects
Screen Resolution
Printing
Evolution Mail and Calendar
GroupWise
Gmail
Exchange
Power Management
Screensaver
Graphics Card and Monitor
Sound (In & Out)
Mouse
Date and Time

Module 2: Administrative Perspective

Install Software
GRUB Troubleshooting
Cmd Line Functions
Disk Partitioning
Log File Locations & Description
Remote Administration
Remote Desktop
Software Updates
User and Group Management
Hardware Information
Network Settings
Novell AppArmor
Firewall
Add-On Products
Online Update Configuration
Software Management
System Restoration

Course Description

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