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Implementing Password Management: How to Stop That Phone From Ringing [Course 8302]

Course Overview

Forgotten passwords, challenge questions, password complexity policies, we''ve seen it all, and it stinks. Come see the new options for Password Self Service. We''ll even show you a magic trick; a user locked out of a machine will change their password in a magic browser on the locked out machine even though they don''t know what their password is, or have a desktop!

Training Level: 2 - Intermediate

Duration: 4 Hours

Key Objectives

Give helpdesk people some options to avoid, or at least minimize, user requests for password resets.

Audience Summary

This course is for helpdesk personnel.

Course Prerequisites

There are no prerequisites for this course.

Course Outline

Demonstration and contrast of User App, CLE, and PMF in solving typical customer password issues.

This course is taught in the following sections:

  • User App
  • CLE
  • PMF

Course Description

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