NetIQ Operations Center: Introduction to ITIL (Novell Technical Training) [Course 8408]
This Novell Business Service Management: Introduction to ITIL (v1) course introduces students to ITIL and how it relates to Novell BSM. The goal is to provide students with the basic terminology and concepts so they can understand the environment around Novell BSM. The course will also explain where Novell BSM fits in the ITIL framework.
Training Level: 1 - Novice
Duration: 2 Hours
During this course, you learn the following:
- Describe ITIL.
- Explain how ITIL relates to Novell Business Service Management (BSM).
This course is designed for Novell salespeople, partner salespeople and PSEs who want to understand what ITIL is and how the Novell BSM product fits into it.
There are no prerequisites for this course.
This course is divided up into the following sections:
- Objective 1: Introduction to ITIL
- Objective 2: Server Management
- Objective 3: The CMDB
- Objective 4: CMDB Implementation
- Objective 5: Selling ITIL to Top Management
- Objective 6: Novell BSM
Course Testing Information
There is no test available for this course.
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