Course Locator
NetIQ AppManager 8 Administration (Novell Technical Training) [Course 8340]
Course Overview
Purchase
In this course you learn how to gain greater control over the IT environment by using features such as automated deployment, event management, secure delegation, and service map views. In addition, you learn how to analyze and create reports of monitored servers. This course covers a wide range of topics to teach you basic tasks, such as how to manage servers and events, and advanced tasks, such as how to troubleshoot and maintain your AppManager installation.
Training Level: 2 - Intermediate
Duration: 4 Days
Key Objectives
In this course you will learn how to do the following tasks:
- Install agents and modules
- Organize servers with the Control Center Console
- Use jobs to manage servers, collect data, and respond to events with actions
- Create service maps
- Manage events
- Develop a knowledge script strategy
- Configure security
- Troubleshoot Control Center and other AppManager components
- Perform routine maintenance
- Run AppManager reports
- Run Analysis Center reports
Audience Summary
This course is for System Administrators and IT Consultants
Course Prerequisites
Basic understanding of Microsoft Windows operating systems and SQL Server.
Course Outline
SECTION 1: Introduction to the Class
SECTION 2: Understanding AppManager
Objective 1: Identify and Discuss AppManager Features
Objective 2: Identify and Discuss Changes in AppManager 8.0
Objective 3: Identify and Discuss AppManager Architecture
Objective 4: Identify and Describe AppManager Core Components
Objective 5: Identify and Describe Managed Client Components
Objective 6: Identify and Describe the Data Flow
Objective 7: Identify and Describe Ports Used by AppManager
SECTION 3: Installing Agents
Objective 1: Describe How to Install Windows and UNIX Agents and Modules
-- Exercise 3-1: Check Deployment Packages into the Web Depot
-- Exercise 3-2: Deploy the Windows Agent and Modules
-- Exercise 3-3: Install UNIX Manager and a UNIX Agent
-- Exercise 3-4: Silently Install a Windows Agent
SECTION 4: Managing Operations
Objective 1: Describe How to Organize Servers with the Control Center Console
-- Exercise 4-1: Organizing Information with the Control Center Console
Objective 2: Describe How to Manage Servers with Jobs
-- Exercise 4-2: Managing Servers
Objective 3: Describe How to Create a Service Map
-- Exercise 4-3: Creating Service Maps
Objective 4: Describe How to Raise Events and Reduce Duplicate Events
-- Exercise 4-4: Configuring Jobs to Raise Events
Objective 5: Describe How to Configure Jobs to Collect Data and View Collected Data
-- Exercise 4-5: Creating Charts
Objective 6: Identify Common Knowledge Scripts
-- Exercise 4-6: Working with Common Knowledge Scripts
Objective 7: Describe How to Add Actions to Jobs
-- Exercise 4-7: Adding Actions to Jobs
SECTION 5: Advanced Management
Objective 1: Identify Knowledge Scripts You Can Use to Monitor Managed Computers
-- Exercise 5-1: Monitoring Response Time
Objective 2: Develop a Knowledge Script Strategy
Objective 3: Describe How to Use the SNMP Module to Monitor by Proxy
-- Exercise 5-2: Using the SNMP Module
SECTION 6: Access Management
Objective 1: Describe How to Save Credentials to Allow Knowledge Scripts to Perform Certain Functions on Agent Computers
Objective 2: Describe How to Limit Access to Features or Groups of Computers in Control Center
-- Exercise 6-1: Securing Control Center
SECTION 7: Troubleshooting and Maintaining AppManager
Objective 1: Identify AppManager Resources Available to You
Objective 2: Identify Troubleshooting Tools
Objective 3: Discuss How to Troubleshoot Control Center Issues
-- Exercise 7-1: Troubleshooting the Control Center
Objective 4: Discuss How to Troubleshoot and Gather Data for Other AppManager Components
Objective 5: Describe How to Use SQL Queries to Troubleshoot Issues
-- Exercise 7-2: Running SQL Queries
Objective 6: Describe Console, Repository, and Management Server Issues
-- Exercise 7-3: Moving the Management Server
Objective 7: Describe How to Automate Tasks with NETIQOLE Scripts
Objective 8: Describe How to Perform Routine Maintenance
-- Exercise 7-4: Grooming the Repository
SECTION 8: Working with AppManager Reporting
Objective 1: Know How to Install and Discover the Report Agent
Objective 2: Describe How to Run, View, and Customize AppManager Reports
Objective 3: Describe How to Develop a Report Strategy for AppManager Reports
-- Exercise 8-1: Running AppManager Reports
SECTION 9: Analysis Center Architecture
Objective 1: Describe Analysis Center Architecture
Objective 2: Describe Data Source Architecture
Objective 3: Describe Process Flows
SECTION 10: Preparing for Analysis Center Reporting
Objective 1: Describe How to Add a Data Source
Objective 2: Describe How to Update Legend Rules
-- Exercise 10-1: Working with an AppManager Data Source
SECTION 11: Working with Analysis Center Reporting
Objective 1: Describe How to Configure and Run Analysis Center Reports
-- Exercise 11-1: Configuring Analysis Center Reports
Objective 2: Describe How to Publish Analysis Center Reports
-- Exercise 11-2: Deploying Analysis Center Reports
SECTION 12: Developing a Reporting Strategy
Objective 1: Describe AppManager Reports in Analysis Center
Objective 2: Describe How to Use Service Level Reporting to Demonstrate the Value of IT
-- Exercise 12-1: Reporting Real-World Scenarios
SECTION 13: Administering Analysis Center
Objective 1: Describe Options You Can Configure
Objective 2: Describe How to Monitor the Health of Analysis Center
Objective 3: Discuss How to Manage Analysis Center with Administrative Reports
Objective 4: Discuss Using Logging and Web Service Diagnostics
-- Exercise 13-1: Managing Analysis Center Health
Objective 5: Describe Specific Issues that Can Affect Analysis Center