Course Locator

NetIQ AppManager 8.2 Administration [Course 8340]

Course Overview

In this course you learn how to gain greater control over the IT environment by using features such as automated deployment, event management, secure delegation, and service map views. In addition, you learn how to analyze and create reports of monitored servers. This course covers a wide range of topics to teach you basic tasks, such as how to manage servers and events, and advanced tasks, such as how to troubleshoot and maintain your AppManager installation.

Training Level: 2 - Intermediate

Duration: 4 Days

Key Objectives

In this course you will learn how to do the following tasks:

  • Install agents and modules
  • Organize servers with the Control Center Console
  • Use jobs to manage servers, collect data, and respond to events with actions
  • Create service maps
  • Manage events
  • Develop a knowledge script strategy
  • Configure security
  • Troubleshoot Control Center and other AppManager components
  • Perform routine maintenance
  • Run AppManager reports
  • Run Analysis Center reports

Audience Summary

This course is for System Administrators and IT Consultants

Course Prerequisites

Basic understanding of Microsoft Windows operating systems and SQL Server.

Course Outline

SECTION 1: Introduction to the Class


SECTION 2: Understanding AppManager

Objective 1: Identify and Discuss AppManager Features

Objective 2: Identify and Discuss Changes in AppManager 8.0

Objective 3: Identify and Discuss AppManager Architecture

Objective 4: Identify and Describe AppManager Core Components

Objective 5: Identify and Describe Managed Client Components

Objective 6: Identify and Describe the Data Flow

Objective 7: Identify and Describe Ports Used by AppManager


SECTION 3: Installing Agents

Objective 1: Describe How to Install Windows and UNIX Agents and Modules

-- Exercise 3-1: Check Deployment Packages into the Web Depot

-- Exercise 3-2: Deploy the Windows Agent and Modules

-- Exercise 3-3: Install UNIX Manager and a UNIX Agent

-- Exercise 3-4: Silently Install a Windows Agent


SECTION 4: Managing Operations

Objective 1: Describe How to Organize Servers with the Control Center Console

-- Exercise 4-1: Organizing Information with the Control Center Console

Objective 2: Describe How to Manage Servers with Jobs

-- Exercise 4-2: Managing Servers

Objective 3: Describe How to Create a Service Map

-- Exercise 4-3: Creating Service Maps

Objective 4: Describe How to Raise Events and Reduce Duplicate Events

-- Exercise 4-4: Configuring Jobs to Raise Events

Objective 5: Describe How to Configure Jobs to Collect Data and View Collected Data

-- Exercise 4-5: Creating Charts

Objective 6: Identify Common Knowledge Scripts

-- Exercise 4-6: Working with Common Knowledge Scripts

Objective 7: Describe How to Add Actions to Jobs

-- Exercise 4-7: Adding Actions to Jobs


SECTION 5: Advanced Management

Objective 1: Identify Knowledge Scripts You Can Use to Monitor Managed Computers

-- Exercise 5-1: Monitoring Response Time

Objective 2: Develop a Knowledge Script Strategy

Objective 3: Describe How to Use the SNMP Module to Monitor by Proxy

-- Exercise 5-2: Using the SNMP Module


SECTION 6: Access Management

Objective 1: Describe How to Save Credentials to Allow Knowledge Scripts to Perform Certain Functions on Agent Computers

Objective 2: Describe How to Limit Access to Features or Groups of Computers in Control Center

-- Exercise 6-1: Securing Control Center


SECTION 7: Troubleshooting and Maintaining AppManager

Objective 1: Identify AppManager Resources Available to You

Objective 2: Identify Troubleshooting Tools

Objective 3: Discuss How to Troubleshoot Control Center Issues

-- Exercise 7-1: Troubleshooting the Control Center

Objective 4: Discuss How to Troubleshoot and Gather Data for Other AppManager Components

Objective 5: Describe How to Use SQL Queries to Troubleshoot Issues

-- Exercise 7-2: Running SQL Queries

Objective 6: Describe Console, Repository, and Management Server Issues

-- Exercise 7-3: Moving the Management Server

Objective 7: Describe How to Automate Tasks with NETIQOLE Scripts

Objective 8: Describe How to Perform Routine Maintenance

-- Exercise 7-4: Grooming the Repository


SECTION 8: Working with AppManager Reporting

Objective 1: Know How to Install and Discover the Report Agent

Objective 2: Describe How to Run, View, and Customize AppManager Reports

Objective 3: Describe How to Develop a Report Strategy for AppManager Reports

-- Exercise 8-1: Running AppManager Reports


SECTION 9: Analysis Center Architecture

Objective 1: Describe Analysis Center Architecture

Objective 2: Describe Data Source Architecture

Objective 3: Describe Process Flows


SECTION 10: Preparing for Analysis Center Reporting

Objective 1: Describe How to Add a Data Source

Objective 2: Describe How to Update Legend Rules

-- Exercise 10-1: Working with an AppManager Data Source


SECTION 11: Working with Analysis Center Reporting

Objective 1: Describe How to Configure and Run Analysis Center Reports

-- Exercise 11-1: Configuring Analysis Center Reports

Objective 2: Describe How to Publish Analysis Center Reports

-- Exercise 11-2: Deploying Analysis Center Reports


SECTION 12: Developing a Reporting Strategy

Objective 1: Describe AppManager Reports in Analysis Center

Objective 2: Describe How to Use Service Level Reporting to Demonstrate the Value of IT

-- Exercise 12-1: Reporting Real-World Scenarios


SECTION 13: Administering Analysis Center

Objective 1: Describe Options You Can Configure

Objective 2: Describe How to Monitor the Health of Analysis Center

Objective 3: Discuss How to Manage Analysis Center with Administrative Reports

Objective 4: Discuss Using Logging and Web Service Diagnostics

-- Exercise 13-1: Managing Analysis Center Health

Objective 5: Describe Specific Issues that Can Affect Analysis Center

Course Description