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ZENworks Mobile Management Administration [Course 8023]

Course Overview

In this course, students are introduced to the fundamental skills of installing and configuring ZENworks Mobile Management and how to enroll and manage supported mobile devices. Students also learn how to create corporate mobile applications, how to create shared files, and how to create policy suites including compliance management.

Training Level: 2 - Intermediate

Duration: 2 Days

Key Objectives

The following are high-level tasks that students should be familiar with after completing to the course:

  • Describe the benefits and functionality of ZENworks Mobile Management
  • Identify the servers that ZENworks Mobile Management uses: LDAP Server, ActiveSync Server, SMTP Server, MS-SQL Database Server.
  • Complete pre-installatin tasks: install and configure IIS, configure IIS for SSL communications, install and configure Microsoft SQL Server,install SQL client on IIS server, ensure external DNS name is assigned to the ZMM server, configure firewalls
  • Install, update, and configure ZENworks Mobile Management
  • Create database maintenance tasks
  • Define administrator roles and create users
  • Enroll devices
  • Create mobile applications, shared files, and policy suites
  • Configure compliance management

Audience Summary

This course is designed for IT administrators who are responsible for managing enterprise mobile device assets.

Course Prerequisites

Students taking this course should have basic familiarity with Windows 2008 Server including IIS management and Microsoft SQL database management. Mobile device operating system experience (iOS, Android) is also required.

Course Outline

Section 1: Introducing ZENworks Mobile Management

  • Mobile Device Management Drivers
  • ZENworks Mobile Management Capabilities

Section 2: Planning a ZMM Deployment

  • Information Gathering
  • Network Layout
  • re-Installation Tasks
  • System Performance

Section 3: Deploying ZENworks Mobile Management

  • Install Steps
  • Create an Organization
  • Create an APNS Certificate
  • Import a Signing Certificate
  • Create Database Maintenance Tasks
  • ZMM Administrators / ZMM Administrator Roles
  • ZMM UsersiOS Device Enrollment
  • Use Touchdown
  • Android Device Enrollment
  • ActiveSync Only Enrollment

Section 4: Administering ZENworks Mobile Management

  • Organizational Configuration
  • iOS Corporate Resources
  • Connection Schedules
  • Mobile Applications
  • File Sharing
  • Policy Suites
  • Compliance Management
  • End User Self Service Portal
  • Mobile Self Service Portal
  • Reporting/Auditing

Course Description