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Micro Focus Service Desk 7.2 (Redwood) Color Code Customization for the Priority

This document explains how to customize the color code. In the Micro Focus Service Desk 7.2 (Redwood) release, a new feature of the Color code is introduced along with the Request Number/ID based on Priority. This enables a technician to locate the requests that need High, Urgent, Medium, or Low based on the priority.

GroupWise Calendar Webinar Posted!

We had another great webinar today, I want to thank everyone that attended and a special thanks to Scott Clayton for being our speaker. It was so successful that we didn’t get to every topic that was planned and we need to have a Part 2 of the webinar scheduled soon. So watch…

Out-of-Date Apps Could Expose Your Network to Ransomware

It’s every business professional’s worst nightmare: Trying to log in to your computer, only to receive notification that your computer has been hijacked, and the only way to regain access is to pay a hefty ransom via Bitcoin. Suffice it to say, this type of malware—called ransomware—can be absolutely devastating, as it means having to …

Collaboration Community Technical Webinar for May Announced!

The next webinar for the Collaboration Community has been scheduled and is ready for you to register for! The topic for May is “What’s new in GroupWise 2014 R2 SP1 and GroupWise Mobility Services R2 SP1.” It is scheduled for Thursday May 19 at 10:00 AM MST. You can register for it today here! With …

New #ZENworks Community Technical Webinar recordings now available!

We had another great ZCTW webinar today about the best ways to update software using ZENworks bundles. Oscar Sanchez and the other ZENworks SEs did a marvelous job. You can find the recording for this session here.

You’re Using Big Data…But Are You Managing It Properly?

Some time ago, your enterprise made the decision to collect and store massive amounts of consumer information in hopes of using it to gain a better market foothold. What you and your colleagues underestimated in the early stages of big data implementation, howeve

First Look at What’s Coming in Next Version of Storage Manager for Active Directory

This week I had the opportunity to sit down with the lead engineer for Storage Manager and get an early look at some of the impressive work that’s being done to the upcoming release of the Active Directory version of Storage Manager. I managed to get a few screen shots that I wanted to share.

A Better Approach to Vacation Auto Reply

No one enjoys getting a vacation auto-reply, also known as an out-of-office (OOO) message: “I’ll be out of my office until July 6, 2016 please call my cell phone at XXX.XXX.XXXX for any urgent messages.” They feel cold, like an impersonal, inadvertently sent message. Worst of all, auto-reply messages hinder team collaboration. Receiving an auto-reply …

Nifty #ZENworks 2016 demo from Open Horizons Summit

Members of the ‪#‎ZENworks‬ PM and UX team were at Open Horizons and got to show off some cool new stuff for ZENworks 2016. Check out the video below to see how the new end user app is coming and just how easy it is to rebrand it for your company.

Have Your Company’s Files Gone Rogue?

Your company keeps a tight watch on all its physical assets, from employee laptops and desktops to company vehicles to tools and equipment. Your company’s digital assets—the sensitive documents that contain private and valuable information—however, do not receive the same oversight. Where these files are stored (on your servers, company-owned physical devices or in the …

Put Your Company’s Docs on Lock With Micro Focus Filr

Imagine someone in your company writes a highly sensitive document to be seen by only a select number of eyes. This document cannot leak to unintended parties. There’s just one problem: You have no way of protecting it. Once the document is sent via email, or uploaded into a third-party cloud repository, there is no …

Filr is now ready for Open Enterprise Server 2015!!!

Filr 2.0 brings in a lot of new & valuable features – one among which is the integration with Micro Focus Open Enterprise Server 2015. Let’s take a deep dive into how you can use one of specific feature of Open Enterprise Server 2015 – “NSS-AD Support”. Overview of NSS-AD Support : With the NSS-AD …

GroupWise Resource Archive – March 2016

Spring is here for the Northern Hemisphere and we’ve moved into Autumn (Fall) Down Under. Regardless of the season, there are always hot topics contained in the GroupWise Community discussions. The March release of the free GroupWise Resource Archive enables easy research of discussions between GroupWise administrators, partners and consultants…

GroupWise 2014 R2 HP1 Ships!

Today I am pleased to announce that we have shipped Hot Patch (HP) 1 for GroupWise 2014 R2. This is in response to many customers that have upgraded to 2014 R2 or are waiting to upgrade to 2014 R2 once the first patch is released. In addition to the normal security updates that you see …

#ZENworks 2016 about to enter the next phase of its life…

My apologies for my recent absence. It’s been a busy, but exciting couple of weeks visiting customers, presenting at #MFSummit2016 and more. I’m excited to let you know that ZENworks 2016 is getting ready to enter its next phase. With the release of Preview 2, expected in roughly 5 weeks we want to start the …

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