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Three Warning Signs Your IT Help Desk Could Be Outsourced

As an IT manager, you know that your company’s help desk is an integral part of your organization that should not be outsourced to a managed services provider. Unfortunately, upper management does not share the same perspective. While you see a service that needs to stay in-house so that you can maintain control over your …

Filr 1.2 is here!

Filr 1.2 was released yesterday so I thought I’d take a quick minute and give a shout out to the engineering and test teams, beta customers and technical previewers to say thanks for all you do. I also want to take a minute and share a few highlights of the release. Some of the key …

Study Shows Mobile App Usage On The Rise Among Enterprises

Right now just about everyone wants to know what’s coming down the pike in the enterprise mobility industry. The answer, as evidenced in a recent report from CDW, is that there is a tidal wave of custom-built mobile applications currently in the planning or development process. As the study shows, 72 percent of businesses plan …

Distributing Novell Filr for Windows with ZENworks Configuration Management

This solution provides instructions for distributing Novell Filr with ZENworks Configuration Management on Windows devices. As with other solutions powered by the ZENworks bundle management capabilities, the bundles created as part of this solution are also available to you by subscribing to the ZENguru zone. For more information about subscribing to the ZENworks zone please …

Distributing the .NET Framework 4.5.2 with ZENworks bundles

Many applications require the use of the .NET Framework in order to use them. These include applications such as the latest ZENworks agent, Novell Filr, and many others. This cool solutions looks at how to build a bundle that will install the .NET Framework either standalone or as a dependent application. In order to build …

Distributing Visual Studio C++ 2010 SP1 Libraries with ZENworks

Many applications require that the Visual Studio C++ 2010 SP1 libraries or other versions of these libraries be installed prior to installing them. To simplify management of these, I typically create standalone bundles that can be used in a dependency chain as needed. The principles used in this solution can be applied to other versions …

How Much Are Slow Business Applications Costing Your Enterprise?

Your business can only move as fast as its internal applications allow. So, if your core applications, like file sharing services, customer databases and streaming multimedia players are moving at a snail’s pace, the costs will be enormous for your enterprise.

Product Management Favorite New GroupWise Features: Invite

In my last blog post, I shared my intentions to start sharing some of my personal favorites from our list of new features of GroupWise 2014 R2, and this post will be the first in that series. Today, the new GroupWise 2014 R2 (GW2014R2) feature that I want to share with you is Invite. Before …

Move Beyond FCR Rates for Your Help Desk

Like most organizations, your IT department takes first contact resolution (FCR) seriously. When an employee submits a hardware or software help ticket, an IT agent must solve the problem efficiently so that the end user’s productivity is not impacted. The goal is to avoid escalating the issue to higher-level IT employees, as doing so drives …

Agile @ Novell

Agile software development is certainly not a new trend, nor is it a passing fad. If you look at the things happening in the market today you can see many changes that are being driven by this approach to software development. For instance, the way mobile applications are delivered in a very feature focused, iterative …

GroupWise Cornell Gets a Launch Name and Version!

Considering the fact that it’s targeted for release in the second half of 2015, it’s time to start talking a little bit more about the next release of GroupWise. Commonly referred to by its codename, “Cornell”, the next version of GroupWise has a slew of new features and functions, and I would like to spend …

Dissociate all users from a directory for GroupWise 2014

Windows app to dissociate all users from a directory. Must be run on a Windows 64bit machine.

Script to clear the Login Disable setting for a user for GroupWise 2014

Here is a script to clear the Login Disable setting for a user.

Script to export all user data to a csv file for GroupWise 2014

Here is a script to export all user data to a csv file.

Script to change a user password for GroupWise 2014

Here’s a script to change a user password.. some comments have been added to hopefully clarify what’s going on.

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