Novell is now a part of Micro Focus


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Is Your Enterprise Help Desk Vulnerable?

When it comes to enterprise communications, most organizations walk a fine line between efficiency and complete chaos. When the network is functioning as it should, and employees have full access to the services they need, there are relatively few problems. But when things go awry—as they often do—it can lead to major disruptions—meaning frustrated customers …

Updated ZMM 3.2.1 Reporting Package

I’m please to provide an updated ZENworks Mobile Management Reporting Package for building custom ZR5 reports. This update adds new objects, fields and measures for new capabilities added since 2.8.2 including DEP devices, Certificate Management, SAML and much more. This version has been tested against ZENworks Mobile Management 3.2.1. To use the updated ZENworks Mobile Management …

GroupWise Ideas Portal: Make Your Voice Heard

Is there some feature or function you’ve really wanted to see in GroupWise? Well now there’s a way to let both Micro Focus Product Management and the entire GroupWise community know what you are looking for. It’s called the Ideas Portal and if you haven’t visited it yet—you really should! The Ideas Portal can be …

Service Desk Dashboard

Micro Focus Service Desk has reports that provide information about the performance of Service Desk to Supervisors and users in a graphical snapshot. The reports can be accessed easily and they can be exported to Excel and PDF formats. Service Desk has many reports on KPI, Requests, Service Agreements, and Configuration Items and on …

You’re Having Problems with a Micro Focus Product? Oh No!

When you are having problems with one or more of our products, you come to our site for one thing: help resolving your problem and getting your systems purring contently ASAP. It’s up to us to provide you with all the tools you need to do that and to make them easy to find and access Folks in need …

#ZENworks 2017 Preview 2 now available!

I am pleased to announce the availability of the next major milestone for ZENworks 2017. The engineering team has been hard at work building some exiciting new value into the product and I am happy to share it with you. Here’s what’s new in Preview 2: Refined mobile device enrollment workflow iOS Device Control policy …

Great news and some nifty #ZENworks #Ideas demos!!

A couple of weeks ago I got some awsome news — we are expanding the ZENworks engineering team!!! This is great news for everyone that’s been following the big things we are trying to achieve in the portfolio. To help get the new engineers and testers up to speed we identified a few Ideas from the ZENworks Ideas forum that …

Micro Focus Products and the Emergence of the File Analysis Market Segment

In 2014, the Gartner research firm identified and introduced the world to a new market segment they termed, “File Analysis”. By examining their thousands of customers, Gartner discovered that a sizeable amount of them were negatively affected by the exploding growth of their network-stored data.

Now Is a Great Time to Migrate to Windows 10

Back when Microsoft released Windows 10 last July, your business didn’t budge. Instead of migrating immediately to the new version, your company decided to continue using its existing software in an attempt to play it safe and avoid the inevitable bug

GroupWise 2014 R2 SP1 Beta Sites Sought

We are getting near to the next release of GroupWise; GroupWise 2014 R2 SP1 (14.2.1) and GroupWise Mobility Service 2014 R2 SP1 (14.2.1). While these releases are mainly support packs – they do have new features in each release that come directly from the IDEAS forum, Customer visits by PM, and some frequently reported customer …

ZENworks Administrator Rights Report

This cool solution lets you get a report on all ZENworks administrators and their privileges/rights within ZENworks.

GroupWise Resource Archive – April 2016

Now available, the April release of the free GroupWise Resource Archive enables easy research of NGW Digest email discussions between GroupWise administrators, partners and consultants. Use the high speed text search capabilities to discover invaluable guidance within topics ranging from GroupWise technical issues to Micro Focus/Novell business discussions.

ZCM Customer Care Update

Product Highlighted for this Newsletter – ZENworks Suite. The ZENworks Suite is 7 integrated products to help you track, manage and protect your endpoint devices. You deploy a single agent to any endpoint devices you want to manage, and then manage those devices from a single Web-based administrative console. ZENworks Suite 11 SP4 is the …

#ZENworks 2016 is now ZENworks 2017

We made an important change yesterday that I want you all to be aware of. Based on the fact that the next major release of ZENworks — featuring unified management of endpoints and an updated end-user experience — is scheduled for release in the second half of 2016 the team believes that we are better …

Micro Focus Service Desk 7.2 (Redwood) Color Code Customization for the Priority

This document explains how to customize the color code. In the Micro Focus Service Desk 7.2 (Redwood) release, a new feature of the Color code is introduced along with the Request Number/ID based on Priority. This enables a technician to locate the requests that need High, Urgent, Medium, or Low based on the priority.

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