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Bret Fitzgerald

Bret Fitzgerald

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Member since 7/23/2012

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Author Archives

Novell Shows Off New PinkVERIFY Certification for Novell Service Desk at Pink Elephant

Bret Fitzgerald

February 13, 2014 4:46 pm

Reads: 148

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Novell’s credibility in IT service management was recently validated by a PinkVERIFY™ certification from Pink Elephant.  PinkVERIFY is an internationally recognized ITSM tool suite assessment service, which objectively assesses a software tool’s applications against ITIL terminology, definitions, functionality and workflow requirements.  This certification allows Novell to hold a valid PinkVERIFY trademark license, showing that Novell …

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Cues for Success from Two Super Bowl-Bound Teams

Bret Fitzgerald

January 30, 2014 11:12 am

Reads: 629

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I’ve long been a Denver Broncos fan, and now that I live in Seattle, I’ve also become a big fan of the Seahawks. That means I’ve watched a lot of good football this year, and noticed that these teams are more than groups of talented athletes. The Seahawks and Broncos are successful organizations in a …

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Hidden Costs of Software in Government

Bret Fitzgerald

January 21, 2014 10:49 am

Reads: 943

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In a technology-driven world, applications take center stage, running our personal lives, our businesses and our government. According to application usage management specialist Flexera Software – up to $2.4 billion was potentially wasted. Take a look below: http://breakinggov.com/2012/04/20/reigning-in-hidden-costs-of-software-in-government/

The Top Three Things Keeping Government IT Up at Night

Bret Fitzgerald

January 16, 2014 11:44 am

Reads: 870

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Nobody said government was a low-stress job, but should it really be nerve-racking for the IT department? You’re not the President of the United States, so why is managing government IT so stressful? Here are the top three things keeping government IT up at night: Security For a government organization, security is never just “nice …

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Are You Forgetting Something?

Bret Fitzgerald

January 15, 2014 11:45 am

Reads: 707

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Windows XP’s end of life is coming. No news there: You already know you need to migrate your workforce desktops and laptops. But are you forgetting something? The Rise of Userless Computers Usually a user “owns” a device—it’s the user’s gateway to information, communication and productivity. But what about those devices that aren’t “owned” by …

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What IT Needs to Accomplish in 2014

Bret Fitzgerald

January 9, 2014 12:33 pm

Reads: 243

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The IT world is always changing, meaning organizations have to change with it. If they don’t, they soon find themselves out of business or struggling to survive. Since 2014 is sure to bring just as many changes, IT organizations must start accomplishing certain things now so they can adapt more readily to what the new …

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Good-Bye Windows XP

Bret Fitzgerald

January 7, 2014 1:45 pm

Reads: 947

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The days of supported Windows XP are fading quickly. In case you didn’t think that was a problem … well take a look.

10 Predictions for 2014 from Novell

Bret Fitzgerald

January 2, 2014 12:53 pm

Reads: 613

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A significant number of seasoned IT Executives will retire, change professions, or be replaced via outsourcing or technology – thus putting existing and known technologies in the hands of younger decision makers and more forward thinking staff and management -Dean Lythgoe, Director of Product Management, Collaboration Solutions The lines will continue to blur between consumer …

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Novell Service Desk Certified for 10 ITIL Processes

Bret Fitzgerald

November 25, 2013 10:05 am

Reads: 583

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The Endpoint Management team is extremely pleased to announce that Novell Service Desk 7.0.2 is now Certified for 10 I.T. Infrastructure Library (ITIL) processes. Novell Service Desk 7.0.2 was objectively assessed against ITIL® terminology, definitions, functionality, integration and workflow requirements for the following ten (10) ITSM processes: Change Management Request Fulfillment Incident Management Service Asset …

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TGI Thursday: How Smartphones and Tablets are Remaking the Workweek

Bret Fitzgerald

November 11, 2013 3:10 pm

Reads: 475

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Nine to five, Monday through Friday: How Passé By Justin Strong, Global Senior Product Marketing Manager, Novell Mobile devices have done more than free us from the desk: they’ve freed us from the fixed workweek too. For generations, the Monday-through-Friday, nine-to-five workweek has been the standard. But we all know the comforting nine-to-five is a …

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