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jon giffard

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Member since 1/7/2008

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Author Archives

Novell Service Desk v6.5

jon giffard

September 8, 2011 4:59 pm

Reads:4,282

Comments:0

What’s new

Version 6.5 includes refinement and expansion of existing application functionality, while also incorporating numerous new features and Customer requests. The following is a summary of the updated and new functionality.

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ZCM 11 comparison to SCCM 2007 R3

jon giffard

July 27, 2011 2:57 pm

Reads:8,276

Comments:5

If you want to find out how the capabilities of Novell ZENworks 11 compares to those found in Microsoft System Center Configuration Manager 2007 R3, read on

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Novell Service Desk 6.2 is just around the corner

jon giffard

February 28, 2011 1:22 pm

Reads:3,998

Comments:0

Novell Service Desk 6.2 is coming out shortly. Here’s a summary of what’s new and fixed from v6.1.3.

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The acceptable face of technology – ITSM Service Catalog

jon giffard

February 28, 2011 1:11 pm

Reads:3,082

Comments:0

Organizations would rather chew their own legs off than hear about technology.
This should not really come as a surprise to anyone involved in I.T; the organizations we all work for don’t care about technology or how it works. They do care that email works 24×7, that documents can be printed, internet access works. Do they care that the company uses OSPF to route IP packets? Or that applications run on virtualised servers? The NAS has 10TB of storage? In a word, No.

Here’s a test to prove my point. Next time you see some one else in the organization who is not in I.T, engage them in a conversation about the differences between IPv4 and IPv6. See how long it is before they either run away or eye glaze becomes apparent.

Let’s not talk technology to the organization. Let’s use terms that are meaningful for all such as ‘Email’, ‘Printing’, ‘Internet access’ etc.. Let’s present technology in an acceptable, understood way. Let’s talk Services.

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Novell Service Desk for ITIL Service Management and ITIL v3 processes

jon giffard

November 29, 2010 12:33 pm

Reads:9,349

Comments:0

Novell Service Desk for ITIL Service Management provides service organizations all they need to adopt a lifecycle approach to service management, irrespective of their current level of service maturity, available resources and capability. Such capacity guarantees organizations control over their ITIL adoption process, whether they choose to use internally trained staff or outsource to industry specialists for their ITIL implementation.

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Novell Service Desk – roll your own VM for evaluation testing

jon giffard

November 29, 2010 10:51 am

Reads:7,401

Comments:0

Our objective to create a single Virtual Machine that runs Novell Service Desk so that we can explore the capabilities of this new solution from Novell. To do this we will

a) Create a new VM using SLES JeOS
b) Upload Sun Java and Novell Service Desk installer into the VM
c) Perform the installation and start Novell Service Desk
d) Load a browser and give it the URL for Novell Service Desk

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I’ll be at Brainshare 2010 in Salt Lake City , will you?

jon giffard

February 16, 2010 2:51 pm

Reads:3,344

Comments:0

I’m presenting two sessions at Brainshare 2010 in Salt Lake City. I’ll also be around before and after the entire event if you want to meet up and say hello. Here’s my sessions EM104 Introduction to Novell ZENworks Configuration Management Software Appliance EM213 Save Money by Implementing Power Management Policies with Novell ZENworks Configuration Management …

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Power management with ZENworks Configuration Management

jon giffard

January 5, 2010 12:00 am

Reads:6,765

Comments:2

Want to know how I used ZENworks Configuration Management to apply power management schemes to Windows XP & Windows? Read on.

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I wandered lonely as a cloud

jon giffard

December 10, 2009 11:42 am

Reads:4,618

Comments:2

What does happen if you put ZCM into a cloud? Let’s give it a go and see.

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Office 2007 deployment follow up — using Dynamic Workstation Groups

jon giffard

May 22, 2009 9:34 am

Reads:6,512

Comments:1

How to use Dynamic Workstation Group to assign Office 2007 bundles.

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