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Gil Cattelain

Gil Cattelain

Contact Gil Cattelain
Member since 6/18/2008

Bio

About Gil Cattelain

Gil Cattelain, Product Marketing at Novell => Gil has more than 16 years of experience in software marketing for the high-tech industry, including recent time at Echopass and Genesys as Director of Digital Marketing where he specialized in SEO, demand/lead generation and social media marketing for the cloud-based contact center market. His expertise also includes international product marketing and product management at Matrix42, Folio Corporation, Open Market Inc., PowerQuest and Netopia Inc. He has also held positions as international public relations manager and channel marketing manager. Gil holds a B.A. in international marketing and political science from Brigham Young University and is fluent in French.

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560 points earned on legacy (former) Cool Solutions site
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Author Archives

Fishing for New College Graduates to Work in Your Organization? Read This

Gil Cattelain

May 21, 2015 12:47 pm

Reads:345

Comments:0

All across the U.S., graduation caps are flying and the time-honored anthem of “Pomp and Circumstance” is ushering in yet another wave of fresh college alumni to the workforce. These recent grads are an especially empowered bunch, as they are entering into the healthiest job market for college graduates in several years. A recent survey …

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Wake-Up Call: The Workspace Has Changed … And You Should as Well

Gil Cattelain

May 18, 2015 10:44 am

Reads:422

Comments:0

Do you feel like you fell asleep at your desk and woke up in a new technologically driven business environment that you barely recognize—à la Rip Van Winkle? If so, you’re not still dreaming; business processes are becoming increasingly automated and exponentially faster as connectivity proliferates. This is happening to such a degree that even …

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Is Your Current Service Desk Solution Scaring Away Your IT Workers?

Gil Cattelain

May 7, 2015 2:32 pm

Reads:518

Comments:0

Your enterprise was never meant to be a revolving door for employees. After all, employee turnover is expensive and bad for morale. The cost of losing an employee during his or her first year, for instance, can cost about three times the amount of his or her salary, according to research aggregated in an article …

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ZENworks Full Disk Encryption: Five Frequently Asked Questions

Gil Cattelain

May 3, 2015 11:12 am

Reads:640

Comments:0

Managing encrypted devices at the large enterprise level can seem like a full-time job in and of itself when you consider the sheer volume of encrypted devices that may exist in any one organization. Yet, it’s one of the most important responsibilities in endpoint management. After all, once an organization loses control of its digital …

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Three Warning Signs Your IT Help Desk Could Be Outsourced

Gil Cattelain

April 24, 2015 10:50 am

Reads:858

Comments:0

As an IT manager, you know that your company’s help desk is an integral part of your organization that should not be outsourced to a managed services provider. Unfortunately, upper management does not share the same perspective. While you see a service that needs to stay in-house so that you can maintain control over your …

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Study Shows Mobile App Usage On The Rise Among Enterprises

Gil Cattelain

April 22, 2015 3:17 pm

Reads:902

Comments:0

Right now just about everyone wants to know what’s coming down the pike in the enterprise mobility industry. The answer, as evidenced in a recent report from CDW, is that there is a tidal wave of custom-built mobile applications currently in the planning or development process. As the study shows, 72 percent of businesses plan …

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How Much Are Slow Business Applications Costing Your Enterprise?

Gil Cattelain

April 9, 2015 1:52 pm

Reads:892

Comments:0

Your business can only move as fast as its internal applications allow. So, if your core applications, like file sharing services, customer databases and streaming multimedia players are moving at a snail’s pace, the costs will be enormous for your enterprise. What are the biggest costs of slow-moving applications? First, consider employee productivity. Research shows …

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Move Beyond FCR Rates for Your Help Desk

Gil Cattelain

April 2, 2015 1:22 pm

Reads:1,167

Comments:0

Like most organizations, your IT department takes first contact resolution (FCR) seriously. When an employee submits a hardware or software help ticket, an IT agent must solve the problem efficiently so that the end user’s productivity is not impacted. The goal is to avoid escalating the issue to higher-level IT employees, as doing so drives …

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Embrace A 21st Century Workspace In Your Enterprise [Webinar]

Gil Cattelain

March 23, 2015 4:05 pm

Reads:1,064

Comments:0

A powerful shift is taking place throughout the global workforce with regards to where, when and how employees work. After all, employees no longer want to be tethered to their cubicles or offices. Conversely, armed with devices like smartphones, tablets, PCs and desktops, they now expect to be able to access their digital workspaces from …

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It’s Time for Some Spring IT Cleaning

Gil Cattelain

March 12, 2015 2:56 pm

Reads:1,921

Comments:1

Ah, springtime—the birds are chirping, the snow is (finally) melting, and all around there’s a profound change in the air as we usher in a brand new season. This is the ideal time to take a look around your business and account for all of the hardware assets your company has been stockpiling. Your desktop …

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